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Business Profile

Meat Brokers

Snake River Farms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meat Brokers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 1581 reward points I had been storing up. I was purposefully buying from *** to build up points and I was saving the points for when I wanted to make a big order. I have spent thousands of dollars with them. Last Monday I went to make a big order ... and I was able to redeem the points ($75 off).. however, my desired delivery date was a couple of days short... so I need to wait a few days for it to be available. Come Friday I made an attempt... and it wouldn't let me redeem anymore because they are seemingly replacing their rewards program. I reached out to their customer service, and they basically said tough luck. Had to wait for their website to be revamped... with no estimates on explanation. No my order from my planned BBQ is in doubt... even though I was planning ahead. Should have honored their rewards or worked with me on a solution. Not an honest way of doing business. Could have easily just given me a coupon code with how much rewards they owe.

    Customer Answer

    Date: 10/29/2024

    Hello. 

    This complaint has been resolved.  


    Thanks,

    -******* Prior 

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered steaks from Snake River Farms as a gift for someone. Their address is ***********************************************************************. Their system changed the address to *********************************************************************. This does happen from time to time with *********** being so close to ********** but normally its an easy fix. My package was almost $200 worth of steaks, I contacted snake river farms and they stated that since the address said *********** and not *********** there was nothing they could do. I advised their online system which will use i guess the correct address from what you type in pulled **********. They offered to have me pay for a new order 50/50 but that is not anywhere close to fair. I have ordered from here multiple times and had multiple shipping issues even to my own house. Its shady business practices to try and get more money out of people.

    Business Response

    Date: 08/16/2023

    Hello, we resolved the issue with the customer by having a manager reach out. The customer stated they would close the complaint with BBB

Snake River Farms is NOT a BBB Accredited Business.

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