We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Spa

Bare Skin Medical Aesthetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for services (facial plus laser) package in amount of $450 for three sessions.

    I used two of these sessions and scheduled an appointment with owner ******* ******* by texting her (which is how I have always scheduled my appointments).

    I set up a third appointment by texting her again- the date of service was suppose to be Feb 24 2025 at 12pm.

    I arrived at the location and waited- another business owner was there and suggested I text ******* as she wasn’t there. I texted and waited over 30 minutes and then left.

    Initially I tried to reschedule but when I asked her availability it took her two days to respond and that was after multiple prompt/texts from me.

    At that point I realized scheduling and dependability of her showing up to appointment may be an issue and I asked for my money back.

    When I was at office waiting for my scheduled appointment the other woman that owned a business in same suite apologized and told me this has happened multiple times to other clients of ********.

    (It had infact happened to me one other time when working with her years ago…)

    I very much enjoyed working with ******* and enjoyed supporting her business but at the point of missing appointments, not responding to texts, and then her texts became rather unprofessional- continuing to work with her made me uncomfortable and I would like my money back for the unused treatment.


    I will provide the texted communication between her and myself in this complaint as well.

    Business Response

    Date: 04/21/2025

    See message in attachments.

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I thank you for her understanding and hope things look up for her. Please let me know how I will be receiving this refund and if any additional steps are required by myself. 

    Sincerely,

    ******* **********

    Customer Answer

    Date: 05/28/2025

    I have waited almost a month on this claim and have not received a refund and she has not reached out in anyway to provide this-nor has there been a credit to my credit card.

Bare Skin Medical Aesthetics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.