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Business Profile

Moving Companies

Vantage Moving Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Vantage Moving Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vantage Moving Solutions, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a move with vantage movers and the move got canceled and now I am not getting my deposit back.

      Business Response

      Date: 06/05/2024

      Thank you for reaching out! My name is *****, and I am the owner of Vantage Moving in *****, *****. We are a small, family-owned business. As the sole customer success advisor for all out-of-state moves, I coordinate and oversee all long-distance relocations for our company. Given our company's size and my direct involvement with clients, I am intimately familiar with all out-of-state clients and personally communicate with each throughout their move. Additionally, I am solely responsible for managing all deposits accepted by the company. When I noticed your name in the complaint, I did not recognize you, nor did I recall any interactions with you. A search of your name in our system yielded no results. Currently, we have only three active out-of-state moves:

      1. **********, ***** -> ****, ******
      2. *************, ********** -> *********, *****
      3. *****, ***** -> ************, *******

      Our last job involving an origin or destination in ******** was completed successfully in August 2023.

      I can confidently state that we are not the company you have been dealing with and would urge you to withdraw your complaint against us, as we have had no dealings with you or your move.

      Furthermore, professional movers in the *** must have a USDOT number. For interstate moves, they must also have an MC number in addition to their state DOT number. Our numbers are USDOT: ******* and MC: *******. To identify the company you are working with, please refer to the initial paperwork they provided and use the ***** website (*****.GOV) to verify their contact details and pursue resolution of your complaint through the appropriate channels.

      If you have any further questions or concerns that I may be able to clarify, please do not hesitate to contact me.

      Vantage Moving Solutions LLC.
      *****************************************************************br>******************
      USDOT: ******* MC: *******
      ************
      www.vantagemoving.com


      Customer Answer

      Date: 06/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Vantage Moving Solutions, LLC is BBB Accredited.

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