Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hadn't been to an ophthalmologist in a couple years after my previous eye doctor retired and I needed new glasses. I did some online research and made an appointment with Maple Grove Eye Clinic. The office staff and doctor were friendly and professional at my appointment and I intended to return in the future. I provided the information for my ************* and the front desk asked for my medical ID card as well. I asked why they needed that for a general Vision appointment and they said just in case there's something medical. I figured it might be for the cornea test, in case BCI might cover it.I spoke with VSP 03/24/25 and was advised the only claim received was dated 01/14/25. A claim has never been submitted for the eye exam. Please see the attachments which explain more about what occurred.I haven't heard back from Maple Grove Eye Clinic yet, but requested a detailed billing in writing. I'm very tired of dealing with this, so have decided to go this route to hopefully get them to provide what I've requested. I only wish to pay what I owe and never think about Maple Grove Eye Clinic again.The 03/07/25 email from Maple Grove Eye billing states they're writing off $105, which I already paid, so it's not a write-off or I would be due a refund. Then ******** goes back to saying I still owe a balance of $55. I have requested via phone and email that they provide me a statement showing a zero balance because I do not want this to come back to me at some point. It seems shady that they're billing medical insurance instead of/in addition to vision. I've never had medical billed for glasses/contacts lens appointments and I've worn contacts since I was 16 as well as a backup pair of glasses. I've been wearing only glasses for the past few years.I filed an appeal for the claim submitted to *** today as well because they should not have been billed and or paid for anything medical when there was no medical issue.Thank you for your assistance with this matter.

  Customer Answer

  Date: 04/02/2025

  Yes, I wish to close this complaint. I'm satisfied with the company's response.
  
  Within a couple hours of my advising them I had filed a complaint with you as well as an appeal and grievance with ********** of Idaho they provided the detailed billing statement showing all charges and a zero balance per my request. 
  
  Unfortunately, it took about a month to do that, and if they'd done it initially as I requested I wouldn't have had the additional frustration and time wasted. Hopefully, they'll also be more careful in submitting a medical claim without actually advising the patient there was anything medical or providing medical treatment. This was a general vision appointment that should have only been billed to VSP.
  
  Thank you for your help in this matter.
  
  ****** *********