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Business Profile

Painting Contractors

Justin Time Painting LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Justin Brown from Justin Time Painting came to our me did a walk through and provided us a bid to paint the exterior of our home on Friday Feb 25 2024 at 4pm.He contacted me on Tuesday March 26, 2024 and told me due to a blood clot he could not paint the house but would refer us to other painters to do the job. They showed up and bid us twice as much as the original bid. This is a true bait and switch, he dishonest!

    Business Response

    Date: 04/16/2024

    Every thing *** described in his complaint is true. I bid on a project for *** and agreed to help him and fit him into my extremely tight schedule. No contract or paper work was signed.

    After I bid on his project I suffered a ladder fall and bad case of pneumonia. Shortly after that I was diagnosed with blood clots in my leg and was told I needed surgery

    With one month of advance I gave *** notice that I was suspending all jobs and  I was getting local contractors to help with my clients.  The bid that he received was over priced in his opinion.  I contacted another painter and they booked a date to have another estimate. He then canceled that as he found a estimate he felt was fair.

    After all 8 of my jobs were covered with other contractors my wife and I decided it was best if I did not continue my painting and move on to something else. *** felt that it was a giant plan to take advantage of him unfortunately. 

    After 7 years and 350 clients I have had disagreements with two clients. *** being one of them.  The other 7 clients I had contractors fill in for me went smoothly and my clients were extremely happy that even though I was not doing well personally I continued to look after them.

    I am sorry that *** feels I am dishonest how ever my reputation in ***** over the last 7 years would definitely say otherwise. I wish him nothing than the best 

    Justin brown

    Ceo Justin time painting

Justin Time Painting LLC is NOT a BBB Accredited Business.

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