Complaints

This profile includes complaints for First National Pawn's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First National Pawn has 2 locations, listed below.

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  First National Pawn

  919 N Orchard St Boise, ID 83706-2155

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  First National Pawn

  4406 Cleveland Blvd Caldwell, ID 83605-6561

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pawned my PS4 and games to them in September of 2022. I told them at the time I could not make payments until the first of the month and they agreed at that time. The first week of October I called and paid the interest on the loan. On November 2nd I called again to be the interest on the loan. I was told that my payment would have been due on the 24th and they have 10-day grace ******* I would have been within my 10-day. When I called to pay my **** I was told that I was late and they had already put the games ****************. Initially I was told I would have to come in and look for the games myself. Then I explained that I was an hour and a half away and it was not feasible for today. I was told that I needed to make a double payment because I was late which was not our agreement. My next payment should not be due until the end of the month. I was then told that I could describe the games over the phone which I did. Unfortunately I could not remember all the games that were pawned. They found some of the games but i don't think they found them all. They said I still had to come in and pay in person and look for the items because he could get in trouble if I did not. I was also told that I could not make a payment on the console itself which they still had unless I came in and looked at the games. I'm not understanding why my games were lost and put ****************. By their own policy there were three days left before that should have happened. I feel as though there are still games that will not be returned to me. I also do not understand the double charge or why I should pay full price when they lost part of my items. They want the full amount to get it out which I feel I am forced to pay as they may lose my items before I can pay interest next month. I feel my payout price should be lower considering some of the games may still be missing and they put them **************** before they legally should have done so.