We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Grooming

Dapper Dog Grooming LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my dog here for a de shedding bath and a blow out and she came home shedding the same amount as before the appointment. As soon as she got home she drank a gallon of water as if she hadnt had water the entire time she was there, 11am-3pm. I called multiple different groomers to see if the amount of shedding was normal after a blow out and showed pictures and they all said I should not be able to brush her and get bags of fur right after. I understand that she will still shed but it should not be clumps of fur falling out.When we brought her in we let them know that she doesnt like her **** touch and that she will make noise when it is touched but will not bite, as I have had her for over 6 years and shes been to multiple groomers and vets and has never had a problem. When I called to see if I was able to get a refund because I felt she had not been blown out they were extremely rude and kept talking over me when I was trying to explain what was going on. They kept saying $80 was cheap compared to anywhere else I would take her even though I never brought up the issue of money. I was told that she kept nipping at the blow dryer so they did the best they could. I can understand it being difficult if a dog is nipping at the dryer but they should be equipped to handle all dogs that are brought in. My dog is in no way aggressive and has never bit anyone. She is a husky/ German shepherd mix, she is very vocal. Once it got towards the end of the phone call they stated the only thing they could do was have us bring her back in and show us how she was nipping and the blow dryer. I am extremely disappointed with the service that was provided and with the attitude the owner had when I was talking with her. I now have to bring my dog to another groomer to have them finish the job this place should have done.I spoke to ******* and she stated she was the owner however the owner is ***** and ******* refused to let us speak with her.

Dapper Dog Grooming LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.