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Business Profile

Podiatrist

Idaho Foot and Ankle Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

This profile includes complaints for Idaho Foot and Ankle Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Idaho Foot and Ankle Associates has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Idaho Foot and Ankle Associates

      809 N Liberty St Boise, ID 83704-8703

    • Idaho Foot and Ankle Associates

      2947 E Magic View Dr Meridian, ID 83642-3561

    • Idaho Foot and Ankle Associates

      2635 Caldwell Blvd Ste 101 Nampa, ID 83651-6407

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had both my toe nails removed 10-29-2024 at this location. In December I received a bill and it was not what was discussed at the office location. I called to get a billing adjustment about my billing dispute. I spoke to a billing representative who was very rude and short with me and she did not let me explain my issue. The only option was to offer payments to pay my incorrect bill. I requested a supervisor, instead of reporting herself and bringing on a supervisor on the line. She hung up on me. I immediately called back and asked for a billing representative to call me back, which was not completed.This company is refusing to contact me regarding my billing dispute, on the bill it states there will be interest. I am a single ****** parent who has limited income and I do not have any extra funds to pay incorrect bills. I need this rectified. ************

      Business Response

      Date: 02/03/2025

      Heres a professional and firm response to the BBB while addressing the complaint appropriately:

      Response to BBB *************************** Whom It May Concern,
      We appreciate the opportunity to respond to Mr. ******* complaint. Idaho Foot & Ankle provided medical treatment to Mr. ******* and his insurance processed the claim accordingly. The remaining balance due is his deductible, as determined by his insurance provider. This amount is not a charge imposed by our office but rather a patient responsibility per his insurance plan. Regarding the second procedure, ********************* covered a portion of the cost, and no additional deductible or co-insurance was passed on to him for that service. We have made multiple attempts to contact Mr. ****** to discuss his balance, but his voicemail box is full, preventing us from leaving a message.
      Unfortunately, during our interactions, Mr. ****** was abrupt and used inappropriate language when speaking with our billing staff, despite our attempts to explain his insurance processing. While we strive to provide excellent patient care and customer service, we do not tolerate verbal abuse toward our staff. Our team works with many patients daily, and respectful communication is expected from all parties.
      Mr. ****** received medical care and benefited from our providers treatment. His balance remains due per his insurance plan. We are happy to discuss his account with him further should he choose to engage in a respectful and productive conversation.
      Please let us know if any additional information is needed.
      Sincerely,
      ****** *****
      Practice Administrator
      Idaho Foot & Ankle Associates

      Customer Answer

      Date: 02/03/2025

       
      Complaint: 22778324

      I am rejecting this response because: this business falsified statements that I made they are more driven by profit than customer service they were the ones that hung up on me and then lied about it they have not made numerous attempts to contact me whatsoever I received a call just a few minutes prior to writing this which no voicemail was left I have records that indicate zero attempts to be contacted despite my attempts to rectify this false balance. I can provide any records I even requested a supervisor contact me which has not happened I object to any balance that I have and I am disputing it. 
      Sincerely,

      ***** ******

      Customer Answer

      Date: 02/07/2025

      Resolved 

    Idaho Foot and Ankle Associates is NOT a BBB Accredited Business.

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