Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My adult autistic son and I rented a Townhouse for five years located at **************************************************************************. The property had been sold, and we received a notice that our rent would increase an additional ****** dollars a month, pricing us out of our home of five years. We fulfilled our lease and gave 30-day notice in March ******** on April 28th, 2025, my son received a letter from a collection agency OMNI AR (BBB rating of F) stating we owe 2****** for misc. expenses relating to the Townhouse. They sent of list of buffered, erroneous charges along with keeping my ******* dollar deposit. Two of the charges they are claiming are, one: repainting the entire townhouse (******* dollars) and two: replacing the living room carpet (******). In the Attorney Generals Landlord and Tenant Guidelines, it states that normal wear of paint and carpet is the landlord's responsibility. Having lived there five years, I can say and prove with pictures that the condition of both were pretty great. The entire five years I had a room size area rug that covered the living room rug to protect it. They also listed an expense of replacing 11 lightbulbs. We weren't living in the dark so I'm not sure why they had to replace ANY lightbulbs. They double charged us for patching but there was absolutely NO interior damage anywhere so I'm guessing they are referring to nail holes from hanging pictures/decor. We take pride in our home no matter where we live and are very clean. This is just another attempt at a shady property management company trying to extort.Also, why were we just receiving notice three years later. It's damaged my son's credit report. He was not the primary on the lease, I was. He's autistic and is on disability. I feel like this is a power play on their part to go after my autistic son with the hopes of me settling for erroneous charges.

  Business Response

  Date: 05/22/2025

  ****** ******* and ***** ******* leased a unit located at *********************************************** of which our company took over management from another company (Management Pro) in December of 2021. Upon vacating the unit in March of 2022, an inspection was completed for the property to assess the condition it was left in. The property was not left in good condition, there were numerous items scattered throughout the large townhome and almost filling every room, excessive markings on the walls, soiled carpet, and overall uncleanliness. The unit was turned and the costs associated with turning the unit that was found to be the tenant responsibility was billed to the tenant in the final closing statement. Included in the costs were cleaning the upstairs carpets and stairs, removal and dump fee of the numerous items (see photos), patching all the holes/markings and repainting the walls throughout the townhome, replacement of soiled carpet, cleaning, and supplies such as furnace filter and light bulbs as outlined in their lease agreement. 
  
  ****** was sent the final closing statement and received it as she reached out to our staff and a response was also sent to ****** (please see the attached mailing). No further contact was made regarding the matter and the amount due, $2,184.64, was still owed. 
  
  Our company began working with an excellent collections agency who is effective at collecting funds owed from past tenants that do not reach out for a payment arrangement or bring their account current therefore ****** is seeing a collection account on her credit as of now. Additionally, there are 2 people listed on the lease agreement, ****** and ***** of which our office does not know the relation of the 2 or their disability status, however both people listed on the lease agreement are responsible for the agreement they signed. Efforts to collect on a closing statement by the use of a collection agency is not a power play as ****** states however a tactic to recover outstanding invoices. Please see the attached photos of the condition of the unit at move out. 
  
  Thank you for your time. 

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23340196
  
  I am rejecting this response because:

  
  Complaint: 23340196
  
  I am rejecting this response because:

  Realty Asset Management didn't address the charges I was disputing regarding charging me almost a thousand dollars in painting the Townhouse (five years of us living there and normal wear.). It's easy to take very close up pictures of scratches in cheap drywall, of normal wear after five years of occupancy.  If you look at their own photos in totality, the bigger pictures (see attached) is that you can barely see any wear and tear in the paint. And based on their own photos, they are charging me one thousand dollars to replace the entire living room carpet which in their photos (see attached) don't even show wear, just dirt and arguably dirt that wasn't ours. It was from their crew.
  

  For five years of occupancy in that Townhouse the living room carpet was as would be expected, in terms of normal wear. In the Attorney General's Landlord and Tenant Manual on page 23; normal wear is the responsibility of the LANDLORD (see attached). They kept my ******* deposit for cleaning, and I guess some kind of trash removal but to charge me for normal wear of carpet and paint is ludicrous. Also, the property management company stating that they wouldn't know my son and I were disabled is a lie because in order to rent the Townhouse, I had to submit to the property management company proof of our income, which comes straight from the ****************************** detailing our disability. They also didn't submit the letter in their response, stating that they were taking over the management of the Townhouses, and that the new owners had raised our rent ****** a month.  I'm not disputing any cleaning fees or trash removal, which should have come out of my *******-dollar deposit, but normal wear of carpet (******) and paint (*******) is not my responsibility. It's pretty unlikely that they actually replaced the living room carpet when it wasn't necessary.

  An interesting thing that ISN'T mentioned in their response and there is only one photo of, is the storage closet on the back patio pad at the ****** address. I didn't have anyone to help me move. My son had both of his hips replaced and I am disabled. Because we had to leave our home of five years due to an outlandish rent increase, I had to leave the storage closet FULL of antiques and collectibles with an estimated value of over a thousand dollars. They aren't mentioning that, and they don't show any photos of the storage being full, just one of an empty storage closet. That is because they have a dirty little secret.

  My former neighbors (unit 108) who I had dinner with every Sunday night at the ****** address, ****** and ****** *******, came to see us after we moved from the ****** address. ****** said to us, "the property management company showed up with six people and a case of beer to go through your antiques in the shed and kept what they wanted.  The ********* lived right next door to me. It made me sick that we were forced from our home of five years, then have to leave some very important things in the storage on the patio and then be told by my former neighbor that the property management company made it a party and just helped themselves to my stuff was disheartening. BUT where are the pictures of all of my antiques and collectibles that I had to leave in the storage shed?? Why didn't they submit those? They charged me ****** dollars according to their fees for "property removal." I'm fine with the ******-dollar charge for the property removal, which should have been taken out of my DEPOSIT but they aren't telling you that they kept my antiques and collectibles, per the neighbor.

  We were fortunate for the five years we lived there because the property management company we had gave the renters Christmas food boxes and were outstanding in how they treated the renters. It wasn't until the property sold and Realty Asset Management took over, the last couple of months of our residency, that we were treated horribly. Realty Asset Management's ****** reviews speak for themselves with a rating of 1.7 stars. I would have to rank them at the top for being unethical. Them knowing they brought a case of beer to clean and go through all of my antiques and collectibles but not mentioning that, is pretty interesting. This isn't the first property management company that has tried to ***** us. As I stated though, we were there FIVE years. The carpet and the paint were in great condition giving our five-year residency. The ****** and scratches they took pictures of are amplified to make it look horrible. If you look at their own pictures in totality, the Townhouse was in great condition with no interior damage. Just needed to be cleaned and carpet shampooed out of my deposit.
  

  The Idaho Attorney Generals Landlord and Tenant Manual is clear as to what is considered normal wear, and which party is responsible. I've also attached page 24 stating fraud by "misrepresenting necessary repairs" and a screenshot of Idaho Law and the code sanction ***** about a three-year statute of limitations for filing lawsuits based on property damage. 
  
  Sincerely,
  
  ****** & ***** *******
  
  Sincerely,
  
  ****** & ***** *******

  Business Response

  Date: 06/03/2025

  The initial dispute from ****** was responded to via a letter in the mail and was attached in the documents provided previously. However,it is attached again and includes answers to her questions. No additional contact was made by ******, and no payment was received either resulting in an outstanding balance.
  Our management company did not have any application, income docs, etc as we took over management of the property from another property management company due to a sale of the property while they occupied the unit. Therefore,no additional information about ****** or ***** was provided.
  As you will note, the pictures provided have photos of the unit with items removed as well as photos with items. Yes, items were removed from the home at multiple times throughout the turn by maintenance and the cleaning company as they were left behind by ****** and ***** and needed to be removed from the home. Additionally, a statement via email was sent to ****** stating that items were left behind in their unit when possession was handed over to management and they were now considered to be abandoned (see attached).
  The repairs are not misrepresented and are the costs that were determined to be tenant responsibility. The carpet was soiled beyond carpet cleaning which was determined by the carpet cleaning company. However, we will agree to remove the carpet replacement cost at this time and will update the collections agency with this information. The painting and patching was needed due to excessive markings and drywall damage throughout that required time and resources of which was not wear and tear. The pictures provided speak for themselves regarding the condition ****** and ***** left the unit when they vacated.
  No lawsuits were filed regarding the outstanding balance of ****** and ***** as ****** states, their account is in collections due to an outstanding balance however, not a lawsuit. 

  Thank you for your time. 

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23340196
  
  I am rejecting this response because:

  Normal wear of paint and carpet are the Landlord's responsibility per the Attorney General's Landlord and Tenant Manual. We lived there for FIVE years. With no access to touch up paint, it is unreasonable to think that after five years, there won't be any wear to the paint and carpet. Please see the attached photo of the living room and dining area. It shows NO damage to the paint. That is the largest area of the townhome. If charging me for filling nail holes to hang pictures, so be it, but not paint. That is the Landlord' responsibility,

  In five years, we were never late for rent and maintained the unit. We would still live there if our rent wasn't raised five hundred dollars a month, pricing us out of our home. How much damage are people willing to do to others? We couldn't find affordable housing after this, and my AUTISTIC son and I were homeless for four months. It's been OVER three years since we moved from this location so why just now was my son turned over to collections? I was the primary on the lease. Granted he's an adult with the intellectual level of a 14-year-old. Turning my autistic son over to collections after three years is criminal. I want it off of HIS credit. 

  I'm standing on what is stated in the Attorney General's Landlord and Tenant Manual, that carpet and paint are the landlord's responsibility, especially after five years. RAM kept my entire ******* deposit. That was more than sufficient to cover removal of items, patching, cleaning and maintenance based on their own cost break down. I see online that *** had a revenue of 5.9 million dollars, but the company needs two people who are on disability to pay for paint upkeep in their rental? Just typing that sounds ludicrous.  

  
  Sincerely,
  
  ****** & ***** *******

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since my family moved into our current residence at the end of July 2024 for the last 8 months we have been continually harassed over the normal noise of day to day living with small children and a disabled child. We have had 4 noise complaints filed against us, "evidence" was provided to us in these complaints which were audio files. All of the audio files are recorded over the course of multiple days and months without our knowledge during non quiet hours. Each time we would contest them with our property management company, with the exception of the first occurrence where they waived the violation fee, there has been no resolution or acknowledgement of the dispute or outcome. We have tried to work with them asking for reasonable accommodation due to the fact that one of our sons is severely disabled and makes a lot of noise. They have never acknowledged the status of our disabled child nor the familial status of our other 3 small children, rather stating that noise from small children is understandable but continue to issue noise violations against us any time our neighbor files a complaint. They are now threatening to terminate our lease if we receive another noise complaint and are unwilling to work with us on this matter at all. We have expressed to them that we are feeling harassed and that this situation is causing severe emotional and mental distress and they continually disregard our pleas for help and accommodation.

  Business Response

  Date: 04/01/2025

  Hello,
  Our community has established noise policies outlined in the lease agreement to ensure a peaceful living environment for all residents.  We received multiple complaints from neighbors regarding excessive noise from the unit that included excessive yelling by adults and children, dogs barking, and the television at high volumes.  As a result, we followed our standard protocol, which includes issuing warnings and, if necessary, further action to ensure compliance. We have contacted them regarding the excessive noise by both phone call and email and have requested multiple times for them to keep the noise to a minimum.  Our goal is to maintain a fair and respectful living environment for all tenants. None of the complaints were ever issued towards their disabled child and we would not consider that a violation. The most recent recording is evidence of a grown adult screaming profanities which was the main reason for the final warning. The latest evidence of excessive noise recorded by the neighboring tenant has been attached.

  Regards,

  Realty Asset Management Inc.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23133907
  
  I am rejecting this response because:

  Im rejecting their claim that the main reason for this being a final warning was due to an adult yelling for 2 minutes and 48 seconds, when all of the evidence provided in previous complaints were of children. Attached are the screenshots of the other audio clips that have been provided to us with each complaint, showing that all but one of the clips (of which occurs at 7:01am) occur during the normal noise hours of 8am-10pm, I can also provide all of the clips upon request. We did have a phone call with them on 3/26/2025, during the phone call it was stated that all the complaints were levied by the same tenant and neighbor. It was also stated that children crying, playing and families making noise during normal day to day activities was considered understandable and wouldnt be considered excessive, even though every previous complaint occurred due to noise from children. If the adults raised voice was in fact the reason for the final warning, it doesnt make sense that the other 18 clips provided were of children. The clip provided is 2 minutes and 48 seconds of an adult raising their voice, the length of time would not be what a reasonable person would consider is excessive noise.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to be added to the lease of an apartment owned by Realty Asset Management (RAM) sometime in Q4 of 2021. The address was ******************************************************************. The 12 month lease I was added to ended in March of 2022. We moved month to month because I was leaving to a new place in October. I left to move to a new apartment early October of 2022 and asked to be removed from the lease but was denied. *** claimed the current residents needed to be reapply. I tried to get old roommates to cooperate, but to no avail. Late in 2022 or early in 2023 RAM called me claiming I would be held responsible for any damages that *** have occurred from a fire that happened in the apartment. I said I hadn't been living there and asked to be taken off the lease again. *** refused. In October of 2023 I moved again to a house and am still getting emails saying I am attached to the apartment. I have contacted *** again, and again they refuse to let me off the lease.I would like to complain about this lease that is holding me hostage to any damages that happen in a place I haven't lived in over a year.

  Business Response

  Date: 11/15/2023

  ********************************* applied and was added to the lease agreement for ******************************************************************** effective 10/19/21. Beginning April 1, 2022, all parties of the lease signed their renewal addendum selecting the month-to-month option.*********** stated in September 2022 he would be leaving the apartment in October 2022. A member of our staff responded on their tenant portal with the policy outlined in the lease for removing a tenant on the lease which includes all other parties re-applying for the apartment. That was the last communication on the matter until now. Their responsibility in this matter is stated in section 3.3: Co-Tenants. If any Co-Tenant vacates the Property, they will still be held equally and severally responsible for the lease with the other tenant(s) until the end of lease term..*********** was never denied being removed from the lease, rather the proper steps were not followed to complete the process. The policy on roommate deposit and responsibility after one tenant vacates states in section 2.6: Under no circumstances will the Landlord refund any portion of the deposit prior to ALL Tenants on the lease vacating. Tenant will be held jointly responsible for the condition of the unit at the time the rest of the Tenants vacate. Also, if such a Tenant believes they are *********** a refund of deposit, they need to collect from the Tenants who are staying. Additionally, a written notice to vacate within the terms of the lease agreement was received and the lease is set to terminate 12/14/23, ending the lease agreement with ***********.

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is so greedy, when we first moved in we accidentally payed our rent late and the fee for a late payment was $200 with a $150 administrative fee and an inspection that costs $105. Since then weve been careful to pay our rent on time but this company gives zero warning for rent violations. I had a stroller out in the hallway for a few days and instead of knocking on our door and telling us we couldnt leave it there or calling us and letting us know they pushed it in front of our door, so I thought it was my sons friends messing with us, until we got a $130 lease violation. We are now facing a noise violation that they claim they have evidence for and one person said they would share it with us but when I called now they have to investigate whether they can share it with me or not even though Im disputing it. Weve lived here almost 2 years with no noise issues and our neighbors moved in a month ago. I told them that video recordings distort the sound we have recordings that prove it, and theyre unwilling to compromise. They also told me I was unresponsive to their inquiries even though *** sent multiple emails in the last few weeks about this issue. Apparently if I dont communicate with them through a tenant portal I cant access that makes me unresponsive and thats why I received the noise complaint.

  Business Response

  Date: 11/17/2023

  ****** moved into the apartment complex on January 5th,2022 and paid all move-in fees, including the administration fee outlined in the lease agreement. Rent is due on the 1st of the month and late fees are assessed on the 6th. **** was not received by the 6th of February and she received a courtesy email reminder on the 7th of February which at that time we issued a 3 day notice for non-payment. ****** did not submit her rent payment until the 9th of the month. The late fee was waived for February 2022, however, the $105.00 3-day notice and inspection fee remained.
  
  A lease violation and fee of $25.00 ($130.00 fee is incorrect) was issued for obstruction of the hallway due to safety concerns regarding the stroller. Following, our office received multiple complaints of excessive noise. ******* neighbors attempted to resolve the issue amongst themselves before bringing the issue to managements attention. Those neighbors provided our office a picture of their note to ****** explaining their situation surrounding the noise with gift basket and their contact information. The complaining tenant did not receive a response and the noise continued leading them to send a complaint and multiple videos with sound proving the excessive noise.  Our office issued a warning for excessive noise via email on October 17th as the problem had still not been resolved.Additionally, the complaining tenant continued to provide our office video footage containing repeated excessive noise over the last 30 days. A $25.00 lease violation for the unresolved issue as well as a $105.00 notice and inspection fee was charged to ******. Please refer to the attached lease agreement outlining the above terms and fees. Also attached please find two of the videos submitted as evidence of the excessive noise previously provided to *************

   

  Regards,

  Realty Asset Management, Inc.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid a $1000 deposit and fulfilled our part of the terms and was sent a bill for $420 instead of a refund from the deposit we made. This management company is dishonest and extremely unprofessional. They refused communication when it came to issues along with other horrible living situations with noise, garbage, unruly living environment. When moving out we patched the walls from photos and any other "damage" made. We cleaned thoroughly. We were refused a walk through and were also not allowed to leave the keys in the apartment. We were charged for "move out supplies". What are move out supplies? I don't remember the management company helping with our moving. We were charged $510 for paining/patching when we did most of the work and the place was never painted correctly in the first place. We were charged $370 for cleaning when we did the cleaning when moving out. $247.50 for carpet cleaning when the place has three small squares of carpet that we made sure was clean. Please explain why we were forced to drop the keys off at the office when they are charging us $75 to rekey the locks anyway. ***** law states that landlords/management companies can't charge for normal wear and tear. This all sounds like normal wear and tear that we took care of and have been excessively charged for. I have NEVER dealt with such a horrible company in my life. I don't feel we owe this amount at all and would like our original deposit back for dealing with the pain and suffering of everything we had to put up with in the living situation the entire time we were there. They do nothing about noise complaints and then tell you that you are lying about it when you continue to complain. Again, cutting off communication and making us "just deal with it". This place is horrible and should not be in business. They use their own business for the cleaning which seems a bit of a conflict of interest. I would like my $1000 deposit back.

  Business Response

  Date: 11/07/2023

  ********************* paid a security deposit of $1,000.00. As stated in the tenants lease agreement, upon moving out a $75.00 rekey fee would be taken from the security deposit. Upon moving out of the unit, the tenant did not provide a professional carpet cleaning receipt, a cleaning receipt, nor did the tenant change/provide a new furnace filter as required per lease agreement.While the tenant states they completed patch work in the unit, it was completed incorrectly and required more painting than necessary due to their attempted repairs.
  
  The tenants unit was professionally cleaned by a vendor.The vendor reported the kitchen, bathroom, and bedrooms were left dirty. The vendor cleaned sinks, appliances, show/tub units, window tracks, baseboards,and vacuumed and mopped all areas. Please see the attached photos, tenant move-in sheet, and closing statement. All closing statement fees were accurately charged to the tenants and supported by the attached move out inspection report. 

   

  Regards,

  Realty Asset Management, Inc.

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20815583
  
  I am rejecting this response because:
  The walls were not done incorrectly and according to ***** tenant rights laws, landlords/property management are not allowed to charge for normal wear and tear. There was nothing excessive other than the charges which are absolutely excessive. Where are the receipts for what was done? And why were we required to hand deliver the keys when you are charging to have them redone anyway. A walk through was refused and we had to go out of our way to drop them off. Why are we responsible to pay for the filters when you act like you are actually taking care of the apartments?  The cleaning and painting companies are owned by the property management company and is a conflict of interest. We do not owe anything and are requesting the deposit be returned. The photos attached look like every apartment in the complex. We did not leave it a mess. 

  We were refused telephone contact and werent allowed to talk to management. This doesnt seem legal. And I know we weren't the only ones this happened to. 

  This company shouldn't be allowed to be in business period. So many illegal actions over and over to many people. 

  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been communicating with ******* at ******************** about a listing of a home we rented through them it said in the listing owner pays water and renter pays electric bills and gas it has said that since June of 2022 which is one of the main reasons with the property without a fridge for the asking price we agreed to move forward then in order to get our keys to move in I had to put ***** power ***************** And City of ******** in our name which goes against the listing.I'm not asking for the $700.00+ I paid into the bill or for any of the repairs that we did to stop further damages to the home from pre-existing to our move in problems I'm simply asking again to release all responsibilities of the one bill going forward and that they honor their listed information Also we did let them know there was mold in the shower door yet during the whole 7 months we lived there it was never checked, tested, or repaired also previous to move in noted in move-in checklist & pictures were sent via a ****** drive link. The mold issue kept me sick for 7 months & caused health issues.We have attempted to stay cordial with this company despite the treatment we received & the ****** reviews that many more were treated the very same way.In closing our request is not to be charged for preexisting damages & for them to make the needed repairs to the property that was not up to code or in an acceptable state to rent when we moved in.IE Mold, appliance issues & it wasn't cleaned, the move in was during the pandemic so it should have been cleaned, & sanitized it was when we left so I expect our full cleaning deposit back & no longer be responsible for a bill that was advertised not our responsibility even though RAM knew & we knew we were in a hurry & assumed everything in our lease would match the ************ husband had to get back to work.conclusion 1 release of responsibility on bill 2 correct health issues of mold 3 receive cleaning deposit back

  Business Response

  Date: 09/09/2023

  I never received the first complaint and this one is by the same person and a repeat of her issues.  I ask that the complaints be combined or one deleted.  I am investigating the situation with my staff.  After I review the complaints (three I never received-including two of the three for this tenant) I would like to be able to respond, but your system removes my ability to do that by simply reading the unanswered complaints-which were never received by me.

  Customer Answer

  Date: 09/10/2023

  Complaint: 20072269
  
  I am rejecting this response because:
  
  I have mailed requests that go unanswered, emailed gone unanswered, got a call from the business owner claiming I called her when I never did. Requesting the law be followed and not once was that the case there was mold noted on my move in and move out checklists never addressed by ***, have still yet to receive my itemized statements of your outlandish charges, and was denied my right to be present for inspection upon multiple requests to be there. I mailed another letter to RAM over a month ago yet to hear back at all until now through BBB
  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/02/2023

  *******,
  In response to your letter dated May 30, 2023, our office mailed you checks as a credit for cleaning and move out supplies(#***** for $127.50 & #***** for $45.00) together with the below response on March 22, 2023:
  We were quite excited for ***** Plow to be re-leased so quickly after your lease break resulting in you receiving returned funds. Please find our response to your disputes below:
  1. Deposit forfeit due to lease break You were informed both via email and by phone on several occasions of the terms for breaking your lease (attached reflects 2 emails stating this policy). On January 30th, we received your email (attached) acknowledging you fully understood that breaking your lease would result in forfeiting your deposit. This is also stated in your lease: Section 2.5, Deposits, Upon Tenant vacating the Property with proper notice to Landlord, the deposit will first be applied to damages and cleaning, then to unpaid late charges and administrative fees, and then only to rent. Any remaining balance will be returned to Tenant within thirty (30) days after the Property has been vacated. However, if Tenant terminates the tenancy prior to the end of the Minimum Lease Term, Tenant forfeits all deposits. In addition, ****** agrees to pay a termination fee to management in the amount of $250.00 for re-rent fee.
  2. Furnace filter and smoke detector batteries - we agree to issue a refund in the amount of $45.00 due to our maintenance failing to note the details of you purchasing these items on your account.
  3. Sink repair - Upon our inspection of the property when you moved out, we found plumbing issues in the master bathtub that required a plumber. The plumber notified us of the repair needed for the sink. Therefore, you are responsible for this charge as it was in working condition upon move in.
  4. Light bulb replacements - We were required to change the light bulbs as the bulbs you provided did not match as they did upon move in as well as some were the incorrect type of bulb (photo attached).
  5. Cleaning - Your original move in date was scheduled for July 15, 2022. The property was repainted and new flooring was installed. At the time of your request for an early move in, it was stated clearly that the work in the unit was not complete including pre move in cleaning. We scheduled the cleaning for the 15th while you were moving in and stated they would do their best to work around you while you were moving in your items. After completion, we received additional maintenance requests and inquiries for other items you wanted including requests for mounting a TV, sliding door repairs, service for the water heater, and questions regarding items in the yard, all of which were addressed. You did not submit any requests for further cleaning needed or mildew in the shower. Although the property did require light cleaning upon your move out, in good faith, we will issue a refund for the cleaning fee charged in the amount of $127.50.
  6. Carpet cleaning - The carpets are always cleaned between tenants. Please refer to section ****, Cleaning, Tenant understands upon move-out, all carpets will be cleaned, and charges will be deducted from Tenant security deposit.
  7. Re-key Every property is re-keyed with any tenancy change. In accordance with your lease, Section 9.8, Keys, Locks, The non-refundable lock/key change fee of $75.00 will be charged upon surrender of lease., a re-key fee of $75.00 was charged.
  8. Utilities - Previously, you spoke with *******, and she explained that in accordance with your lease, you are responsible for all utilities (email attached). The screenshots you provided showing the advertising were clearly not our ads as it reflects that the property is not for sale or rent and therefore the information may have been provided by a third party. Additionally, the screenshots you provided were dated 1/24/23 which is before you provided notice to break your lease so the property would not have been marketed for rent at that time.
  Before vacating your unit, you expressed that you were pleased with the home, and it was a sad/happy moment for you to break your lease. You also thanked us for allowing your explanations and reasoning and hoped for the best outcome. We enjoyed having you as a tenant and again, wish you the best of luck in your new home!
  This is our final response, and our office considers this issue resolved.
  Regards,
  Realty Asset Management, Inc.
  5987

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 19491001
  
  I am rejecting this response because:

  As you can see in the screenshots I attached according to your listing which didn't change until relisted for rent in February 2023, that got me to apply. I/we were never required to pay any utilities other than Electricity and  Gas. Yet somehow without our permission and/or you guys fully explaining any changes many things got added to our lease without approval by us. 1. that we had to pay water sewer and trash which was never the agreed upon terms for the amount of rent that you wanted for a place that had Mold, no fridge, and no washer and dryer. Everywhere that we have rented for that price had all amenities covered and there was no Mold by you listing it you implied habitability and it was cleaned and ready for move in as no date to say otherwise was on the listing. it was not habitable there was a lot of things that needed to be addressed and we took care of some of it for being tired of waiting i.e. A running faucet that leaked we waited over 10 days for replacement or repair. Finally said we're doing it I need to be able to dishes and cook properly without causing further damage in the kitchen.  If anybody at Ram had actually opened my ****** Drive link which you guys swear you did you would have seen all of the Mold the clogged faucets the missing pieces in the master bathtub all of the stuff that you're trying to charge me for was pre-existing and documented very well.

  I want all of my security deposit back because you can only take certain things from a security deposit unpaid utilities, unpaid rent, and damages seeing is how none of those things ever went into a rears or actual damages done by us, you owe me all of that security deposit back, and one third of my rent for putting something on the market that was uninhabitable due to Mold of pink orange and black nature. You also charged me to replace a light bulb because it didn't match the other light bulbs but it did work, with that being said I want you to understand that is normal wear and tear and if you want to replace the bulb that comes out of ***'s pocket not your tenants you might want to re-verse on the laws a working bulb is normal wear and tear.  We made investments into that property trying to help you guys I guess that was our mistake was trying to help you because in the end all you cared about was money when we moved out. Our deposit was due back  By the law 21 days after we surrendered keys not 21 days after you got the house re-rented just so we are clear you have owed us our deposit back via the letter of the law for going on 8 months now.

  We gave RAM a running perfectly operating **** Deere lawn mower for your maintenance crew as a conversation was over heard about needing one, we fixed the landscaping, trees, and grass were all brought back to life months before we left, and kept it that way. We also left EAM expensive light bulbs for the microwave since they were burnt out upon move in along with one in the kitchen ceiling, out front on patio, and 1 in hallway bathroom, replaced plungers in master bathroom sinks, replaced the broken toilet paper roll holder.  I tried really hard for 7 months to get rid of all of the orange pink black Mold in the glass shower doors in both bathrooms pre-existing and in the window of the master bathroom.

  My requests have been fair to everyone involved RAM, the owner of the property, and us.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a furnished apartment at the address of ****************************************************************************. Upon signing my contract, I was told a fully refundable security deposit of $1,825 was due at the time of me signing the contract. I paid it upon signing my contract. I rented the apartment from 8/15/2022-11/19/2022. Rent per month was $1,825 and was paid on time each month. When I moved out on 11/19/2022, I was told they had 30 days from my move out date to refund me my security deposit. It is now February 6, 2023 and I have yet to receive ANYTHING back from this company. I have called numerous times, and they say they have mailed it. I last spoke with ******** on Tuesday, January 31st regarding the status of my security deposit. She once again said it is in the mail and was mailed out on January 24th. This was after telling me it was mailed out prior than that. I told them to email me a closing statement of my security deposit because every statement they claimed to have "mailed" to me has yet to arrive at my current address of *************************************************************. I called multiple times in December to clarify that they had the correct forwarding address, so I know that isn't the issue. ******** agreed to email me my security deposit statement within 24 hours. On Thursday, February 2nd, I called again asking about the status of the email that was supposed to be sent to me. They told me it would arrive by 5pm that day, which it FINALLY did. I am extremely frustrated for multiple reasons. I feel like if I didn't keep calling, this company would not have sent me my closing security deposit statement, and that they would keep my security deposit. The least they could do is be honest with me about sending my security deposit. I am hoping to receive my security deposit as this has been an ongoing issue. If you have any insight, I would greatly appreciate it.

  Business Response

  Date: 10/02/2023

  Realty Asset Management, **** strives to have positive relations with current and past tenants. We are displeased to hear your frustrations; however, our company followed all requirements regarding your security deposit. On November 20, 2022, ****** returned her unit keys to our office after hours. Due to a delay with repairs, on December 13, 2022, ****** was mailed an estimated closing statement , however, she did not provide our office with a forwarding address resulting in a request from **** upon mailing. ****** then contacted our office and provided her forwarding address. Once all repairs were completed, and she was mailed her final closing statement and remaining security deposit funds on January 24, 2023. Our office does not have any record of a request to email a copy of ******* closing statement.