Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against The Boardwalk Apartments (Vida Properties) for unfair business practices, deceptive pricing, and poor management. 1. Misleading Pricing - I was offered a renewal rate of $1,710 for a 660 sq. ft. unit with standard finishes. Meanwhile, they are advertising the same floor plan with premium finishes for $1,485, plus a free TV. My previous base rent was $1,560, meaning they raised my rent while offering better deals to new tenants. They claim their rates are comparable to downtown *****, yet The Boardwalk is in ***********, where rents have not increased the same way. In fact, downtown ***** rents have dropped compared to last year. 2. Lease Renewal Delays & Unfair 60-Day Notice Enforcement - On January 30th, I requested a rate adjustment for renewal. Management agreed to work on a reduced increase but took three weeks (until February 21st) to finalize a rate. During this time, their phone lines frequently did not work, calls were not returned, and emails were not answered in a timely manner. When they finally provided the rate, it took another week (until February 25th) to send a leasewith errors. Had they responded within one week instead of three, I could have provided 60-day notice and avoided additional rent. Despite causing these delays, they are holding me to the 60-day notice, instead of honoring a 30-day notice. 3. Misleading Secured ******************** Their $125+ "secured garage parking" is frequently unsecured, with broken gates left open for weeks. The garage floods whenever it rains, making it hazardous and not secure. They market premium amenities but fail to maintain them for tenants paying premium prices. 4. Requested Resolution - I am requesting: Release from the 60-day notice requirement due to managements delays. Prorated April rent adjustment since I vacate on April 3rd. A review of their pricing tactics. I am prepared to provide documentation. I appreciate your review and look forward to your response.

  Business Response

  Date: 03/20/2025

  Dear Better Business Bureau,

  
  Thank you for bringing this complaint to our attention. We take resident concerns seriously and appreciate the opportunity to respond to this individual's claims. Below is our response to the concerns outlined:

  
  1. Pricing & Promotional Offers
  Our pricing structure aligns with current market rates and varies based on unit features, floor levels, and ongoing promotions. The limited-time special referenced in the complaint applies only to select units and does not reflect standard pricing across the property. The complainant's unit features higher ceilings and a private patio with turf, which differentiates it from the promotional units. Her unit is NOT part of the promotion that was mentioned in the complaint. In fact, the market rent is higher than her renewal offer. We regularly adjust pricing based on availability, demand, and leasing trends, which is a common industry practice.

  
  2. Lease Renewal Process & 60-Day Notice Requirement
  We understand the residents frustration regarding the lease renewal process; however, it is important to note that she initially agreed to a renewal lease offer, leading us to believe she intended to stay. Based on this, there was no reason for us to discuss a notice-to-vacate deadline, as we were proceeding under the assumption that the renewal was moving forward.

  
  Per the lease agreement, a 60-day notice to vacate is always required, regardless of renewal discussions. This policy allows us to ensure there is sufficient time to re-rent a unit should a resident ultimately decide not to renew. Unfortunately, negotiations on renewal rates do not override this contractual obligation. Once the resident later decided not to proceed with renewal, we had to enforce the 60-day requirement as stated in the lease.

  
  3. Parking & Maintenance Concerns
  The garage gate issue referenced in the complaint resulted from damage caused by another resident. Repairs for such infrastructure take time, but the issue was addressed as quickly as possible. While the complainant states that flooding occurs in the garage, we have no outstanding maintenance requests or reports regarding hazardous conditions in this area. Our secured garage parking is maintained, and we encourage residents to report issues through proper channels so they can be resolved promptly.

  
  4. Requested Resolutions
  60-Day Notice Waiver: The notice requirement is a lease obligation that applies to all residents, and we must enforce it consistently.
  ******************** Because a 60-day notice is required, we cannot contractually prorate rent beginning April 3rd.
  Pricing Review: Our pricing strategy is in line with market standards and is reviewed regularly based on demand and unit features.

  
  We strive to be transparent and fair in our leasing process and regret that the complainant feels otherwise. However, we believe our actions have been in accordance with lease terms and standard industry practices.
  Please let us know if further clarification is needed.

  
  Best regards,

  The Boardwalk Management

  Customer Answer

  Date: 03/22/2025

  
  Complaint: ********
  
  I am rejecting this response for the following reasons:
  
  This is an owner-managed property, and they absolutely do have the authority to waive the 60-day notice requirement - particularly when their own delays in the renewal process caused the issue in the first place. I did not receive the final, revised lease renewal to review, read, and sign until March 3rd, exactly 30 days before my lease end date. That timeline made it impossible for me to comply with their 60-day notice policy in good faith.
  
  Key Points:
  Failure to Act in Good Faith: The landlord delayed providing renewal terms, making it unreasonable to expect a timely notice from me. Their delay directly impaired my ability to act within the lease requirements.
  
  Tenant Rights Under Lease: The lease outlines time-sensitive obligations for both parties. Their delay compromised my ability to plan appropriately and limited my options.
  
  Reasonable Accommodation: I was open and willing to renew, but the lack of timely information forced me to make a decision under pressure and without clarity.
  
  Unfair Lease Enforcement: Enforcing the 60-day notice under these circumstances is unfair and punitive. Their failure to provide timely terms is what made it impossible for me to comply.
  
  Additionally, they are now acting in bad faith by choosing not to mitigate their supposed losses. Despite my lease ending in early April and a walkthrough scheduled for April 2nd, the unit is currently listed on their website as available starting May 16th - t a higher rent of $1,720. That is not only unethical, its poor business practice, and it signals a lack of effort to re-rent the unit in a timely or fair manner.
  
  All I am asking is that they take accountability. This is an opportunity for them to reflect on the situation and grow from it, so future tenants arent put in the same position. The right thing to do is waive any penalties and accept this as a learning momentnot punish tenants for management delays.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 04/03/2025

  To Whom It May Concern,
  
  I would like to request the closure of the following complaints, as we have reached a resolution:
  
  Vida Properties: Case #********
  
  ********* **********: Case #********
  
  Please confirm and provide a receipt once the complaints have been officially closed.
  
  Thank you,
  
  ******* *****