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Business Profile

Restaurants

Bittercreek Alehouse

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18, 20**, I went to have lunch at Bittercreek Alehouse with my husband and accompanied by my service dog. Upon asking for a seat, I was told that they do not allow dogs in their establishment. I then advised the hostess that she was my service dog. She told me that they do not allow any dogs at all. I attempted to provide her a card that outlines my rights, and attempted to verbally educate her. She refused to seat us and we asked to talk to her manager (later identified as ******). After briefly talking to someone, that falsely identified herself as the manager, who told us, I dont care if its a service dog or not, take your dog and get out of here. A gentleman behind her said that he was the manager. He said that he didnt like how we were talking to the staff. I explained that Im just trying to have lunch, was trying to explain my rights, and he told us that their policy is no dogs and to leave immediately. We told him that she is my service dog and again tried to educate him on my rights. We asked for the owners name, and were told that we could look it up ourselves. He told us to leave or else he would call the police. We said that that would be great. He left, the police arrived, we told Officer *** what happened, and that we wanted an Incident Report written up concerning my civil rights being violated (IR#**-0190323). All 3 Bittercreek employees attitude and words were demeaning and hostile. Not once during my interaction with the employees did they ask if it was a service dog. Someone needs to educate this establishment on ADA *** and their obligations.

Bittercreek Alehouse is NOT a BBB Accredited Business.

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