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Business Profile

Optical Goods

Artisan Optics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

This profile includes complaints for Artisan Optics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Artisan Optics LLC has 2 locations, listed below.

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    • Artisan Optics LLC

      7960 W Rifleman St #150 Boise, ID 83704-9064

    • Artisan Optics LLC

      190 N 8th St Boise, ID 83702-5814

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased 2 pair of glasses from Artisan Optics. One pair does not sit on my face evenly- one lens is higher than the other. I have returned several times and they have used heat to make an adjustment. The fix is very temporary. After a day or two the unevenness recurs. My vision is compromised. The second pair slides down my noise and I continually push them up so that I can see through the bifocal part. Friends have commented how I am constantly adjusting my glasses. I again went in for adjustments but a permanent solution was not provided. I know it is unusual that I am having difficulty with both pairs. I have spoken with the supervisor and his solution is to come in for an adjustment. He is not listening to me that I have been in more than 5 times. I am hoping that your communication with Artisan Optics will help me resolve this difficult solution.

      Business Response

      Date: 08/01/2024

      We are sorry to hear that your experience with our business did not meet your expectations. We take all customer feedback seriously. Please know your situation is an exception. It is extremely rare that someone is dissatisfied with their frame selection. In your case, one of your frames is 18 months old and the other is over 8 months old.Your grievance caught us by surprise. As recently as a couple of months ago you purchased custom-made sunclips for both pairs. Our recommendation is an adjustment to each of the frames with the sunclips on and off. That way we can evaluate the fit of the sunclip and ensure there is no undue pressure being placed on the frame when putting on or taking off the sunclip, which could affect frame adjustment. Please be sure to use the sunclip specific cases to store your sunclips when not in use. If the sunclip is on a frame and then placed in a frame case it can cause the frame to move out of adjustment which can cause a frame to sit unevenly or move out of position.

    Artisan Optics LLC is NOT a BBB Accredited Business.

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