Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The **** Connect Product does not activate. The dealer was unable to fix and agreed to issue a full refund of $399.50 but has never sent the refund. Requesting the refund as agreed to by ***** ******** *************** Manager / Dennis Dillon RV on May 12th 2025.

  Business Response

  Date: 04/21/2025

  The dealership issued the check on 04.15.2025. If the customer has not received it by 05.01.2025, he should contact the store and let it know. 

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Date of Travel Trailer 7/11/2023. Per Portfolio policy has to be in effect 30 days to make a claim. First claim date 8/22/2023. One month and 11 days after purchase first trip air blows but it is not air conditioned. Air conditioning and rear brake light not work. Second claim 11/16/2023 Tire blow out on freeway. Tire was worn on one side only. Reported to ****** Third claim 2/9/2024 Again tires wearing weird sheared off and stranded us all weekend with no help from extended warranty because it was Friday and they closed after sending a tow truck that was not able to assist us. My husband received no call back from Dennis ******* after leaving multiple messages for ****** finally *** ******* got involved Fourth claim 3/22/2024 Heater does not work. First trip using trailer in cold weather. Water lines on trailer were opposite of normal position. Fifth claim 12/6/2024 again the tires are wearing only on one axle strangely. Mechanic who replaced the tires said the axle is bent.Took to **** ******** who said that there is no sign of damage caused by a wreck or accident. No indications of exterior force. He states it mechanical failure. ********* has denied the claim. I have not received a denial letter 13 days after they verbally denied the claim. Due to multiple issues with the trailer that should have been caught upon inspection of vehicle before they resold it. I believe they did not do a proper inspection due to the holiday and the blank inspection reports I have. Dealership will not respond repeatedly after told about the wheel issue. As we were told they are the administrator of the claim we have called and emailed asking for their records as the location that sold the vehicle has since closed. Granted its the holidays however I did not receive an out of office response email there for its concerning as a client to not have a representative respond from Dennis Dillon. Currently at **** ******** for replacement of axle.

  Business Response

  Date: 01/20/2025

  While this unit was in Dennis Dillon RV's inventory, the tires were inspected and not worn in a manner that indicated a potential issue with either axle's alignment.  Dennis Dillon RV is not the service contract claim administrator. It does not know why the customer was told that. ********************** understands the customers frustration, but no noticeable axle issues were present on the unit prior to the sale.

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22754385
  
  I am rejecting this response because: their fiance administrator ****** ******* told us when they sold us the extended warranty their the administrators.  That's why my husband dealt with ****** ******.  I requested their inspection report over a month ago to prove they inspected the trail. They provided me with blank inspection reports. I've dealt with this issue repeatedly.  Each time informing the dealership.  They know they didn't inspect it and have no documentation stating that they did. California has a lemon law for dealers like them.
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 02/10/2025

  There is nothing more the dealership can do, as the customer is insisting that it did not inspect the unit when it, in fact, did. The unit had the same tires on it when the customer purchased it as it had when the dealership acquired it. The tires did not have a wear pattern that suggested an axle alignment issue. That an issue later arose does not mean the dealership did not inspect the unit.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/24, I entrusted my RV to DDRV to address a shower water leak. After seven months, I was informed on 7/12/24 that my RV would be ready after 3:00 p.m., only two hours before the ***********, **, location ceased operations. The following details the issues encountered: RV Documentation: The invoice and agreed-upon floor price are inaccurate.RV Issues:An incorrectly sized shower enclosure was installed despite confirmation from DDRV of the correct dimensions.Poor tile work and improper leveling and installation.Sloppy tile installation damaged walls and ceiling; material overage on shower areas and parts.A tile transition piece was not used, resulting in an unfinished look.Damage to the wood decorative molding.Damage to the molding and surrounding paneling.Shower door is the wrong color, and a safety cap is missing from the interior slide, creating a hazard. DDRV attributed the missing replacement door to an unexplained disappearance of both my original unit and the replacement to be used.The retractable clothesline was broken, improperly installed, and not functional. It was both horizontal and vertical incorrect and not level.The shower hose was broken.My original RV parts were not reused as requested. Initially, I was informed the parts were unusable after removal. Later, I was told all the parts were missing.Despite my request, DDRV did not retain the removed parts from my RV even though I made my request before commencing repairs.Additional details, including photo evidence, may be provided to support my claims, including a timeline, many instances of unprofessional staff behavior, misinformation, inconsistencies in communication, and bad business practices. I have called and spoken with management and sent an email describing everything and requesting a response. I have not received a callback or response to my email. Thank you for your time and attention to this matter.

  Business Response

  Date: 08/01/2024

  The dealership's VP of Fixed Operations is communicating with the customer in an effort to reach an agreeable resolution.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22063540
  
  I am rejecting this response because:
  

  DDRV has not communicated directly with me.  

  I have not received an email response, nor a return telephone call.

  Sincerely,
  
  *****************************

  Business Response

  Date: 08/08/2024

  The ** of Fixed Operations spoke to the customer on 08.07.2024, and is awaiting a proposal from the customer. 

  Customer Answer

  Date: 08/11/2024

   
  Complaint: 22063540
  
  I am rejecting this response because:
  
  Although DDRV has agreed to work with me regarding my described concerns a dollar amount has yet to be agreed upon. 

  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/20/2024

  Good evening,

  I have encountered significant challenges in securing an RV repair facility capable of providing an estimate, procuring necessary parts, and completing the required repairs.

  I am currently awaiting a decision from a major dealership/repair facility regarding their capacity to undertake the project.
  

  Does DDRV offer any recommendations for parts and repair services?
  

  Thank you for your time and assistance.

   

  *****************************

  Business Response

  Date: 08/29/2024

  Dennis Dillon RV's VP of Fixed Operations will contact the customer directly to discuss his request. ********************** no longer operates a dealership in southern **********, where this customer is located. 

  Customer Answer

  Date: 09/09/2024

  Good afternoon,

  Please allow my case to remain open; it is unresolved, and the **** follow-up is incomplete.  In ****'s last message, the ** of Fixed Operations was to contact me, which has yet to occur.  I have been without my RV since January 2024, a direct result of ****. I cannot find anyone to repair the damage caused by **** negligence or intentional damage.

  I appreciate your help!

  ******* *******

  Business Response

  Date: 09/23/2024

  The dealership has offered to re-do the repairs at its other RV dealership location or refund the customer the cost of the repairs with which he is unsatisfied. The dealership is waiting for the customer's response.

   

  Customer Answer

  Date: 09/29/2024

   
  Complaint: 22063540
  
  I am rejecting this response because:

  The details of the agreement are pending. However, I intend on working with **** for repair, and will attempt to finalize the agreement asap.

  I will follow up with DDRV this week.

  Sincerely,

  ******* *******

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22063540
  
  I am rejecting this response because:
  
  This is the second response to this email.  The first was within seven days. This is an update.  

  On October 2, 2024, I typed the ** of Operations to confirm the repair services we had verbally agreed to.   I also followed up with a telephone call and left a message.   

  I have not received a response.  Can you assist? 

  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/31/2024

  The dealership and customer have reached an arrangement for a resolution. 

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22063540
  
  I am rejecting this response because:

  DDRV is in possession of my RV and an agreement has been made for repairs.  

  The repairs are pending with a completion date on or before January 1, 2025. 

  I request this complaint remain open pending the repair completion. 

  Sincerely,
  

  
  ******* *******

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new 2022, 25' ****** ****** here about 8 months ago( 8/1023) approx. It was not inspected before I took delivery, because there's a big hole in the roof and the slide was not sealed correctly. Not correctly means my neighbor boy could have done a better job. Pics to follow. These are the highlights. 9 other issues. Why not take it in for warranty work? My local dealer will book me today for a July ************************************** I don't get an appt.They estimate approval for work, parts and repairs will put me into late August to finish. Dillons crew can't even get Winnebago to contact me promptly. I showed my rep ******* the hole "yikes" was his response. My men and I are picketing the local dealer this coming weekend. Both ****************** are selling junk, and ************** didn't notice a quarter size hole in the roof and a bad eternabond sealing job that can not be missed unless you don't look. All the plumbing leaked. Kitchen, shower, bath sink and now, the black tank pipe is gushing out sewage when I drain it. Lots more. 2 calls into *********. Waited on hold for 35 min, then when they offered to call me back and I keep my place in line, I took the option (way before closing time) NO CALL BACK. Pictured below, huge hole in roof and other pic is the fascia next to the hole splitting apart. No help from this dealer. Promised to have Winnebago call me. NO call 4 days later. Bad reviews on Winnebago all over the net. Apparently they outsource almost everything now and slap them together like a bad puzzle, then have Dennis Dillons incompetent service **** inspect them.

  Customer Answer

  Date: 04/17/2024

  Dillon RV has not tried to help me. *** the ** suggested I get a mold specialist out to measure mold spores. I called him back about 4/9 and left a message on his VM. I suggest he finds a mold specialist or one of his many assistants could make that appt. Most are 2-3 months out of appts. He never called me back. 

   

  This dealer has turned its back on me and the manufacturer is not helping either. My team is picketing Dillon RV this Saturday and Sunday.  And will continue until someone offers help. There's a giant hole in my roof!! and 8 more issues.

  Business Response

  Date: 04/18/2024

  The customer's pictures show damage or some other kind of shift in the roof rail/drip edge position that was not present when he purchased the unit. If the customer believes it is not damage, then it is a build issue he needs to address with the manufacturer.

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21516847
  
  I am rejecting this response because:

  Again dealer seems uninterested in addressing the other problems I have. They only address 1. Did they read my complaint? Massive plumbing problems, slide not sealed correctly, sewer pipe has a massive leak when dumping, mold issues, etc. I'm not going away until the Dillon team or Winnebago take this lemon back. 

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/24/2024

  Have not received any offer to help on the 9 issues on my RV. Dealer only wants to discuss 1 issue, the hole in the roof. ********* has switched contact persons again so the 3rd rep is now asking the same questions the 1st rep was over a month ago. 

  Business Response

  Date: 05/10/2024

  Dennis Dillon RV is willing to perform warranty service on this customer's unit. He needs to schedule an appointment with the dealership's service department. The dealership communicated that to the customer before he filed his complaint, but the customer has not scheduled a service appointment. Dennis Dillon RV cannot speak to the customer's issues with other RV dealers, as Dennis Dillon RV is not affiliated with them. Likewise, while Dennis Dillon RV is an authorized ***************** center, it cannot direct the manufacturer as to how to interact with RV owners. Dennis Dillon RV encourages the customer to contact Winnebago Customer Care. 
  
  

  Customer Answer

  Date: 05/19/2024

  The dealership is 700 miles away. That's why I'm trying to get service locally and complaining about Dillons horrible pre delivery, leaving me with a leaky RV. No reputable dealer would release a new sold unit with an obviously bad seal on the slide and a hole in the roof. The eternabond tape seal on slide looks like an 8 yr old did it. They didn't see this? 

  Business Response

  Date: 06/17/2024

  The attached is a photo of the rear of the unit, showing area about which the customer complains. There is no damage or visible defect. DDRV has not seen the unit since the customer's purchase, so it cannot comment as to whether the customer is viewing damage or a defect. The issue the customer references was not visible when the unit was inspected by DDRV. DDRV's offer to perform warranty service on this unit remains open.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21516847
  
  I am rejecting this response because:

  After months of rejecting my complaints a picture is found of my trailer before I bought it 9 months ago? Even if you miraculously found this pic how would we know it's mine? And it doesn't even show the 2 big issues. A hole on the roof and a horrible eternabond tape job on the slide. I was recently able to have a local dealer (Dillon is 600 miles away) access the damage. They confirmed the bad tape installation was the cause of most of the internal water damage and ********* is working on a settlement. Dillons bad predelivery inspection missed the bad tape job and hole in roof. My pics show both issues, their new found pic shows neither. BBB! This is a bad faith effort to settle this complaint. The bad tape issue was verified by another Winnebago dealer and ********* has accepted my claim. I'll sell this leaky trailer soon and will have to disclose the badly flooded interior issue. I want a goodwill payment to help cover my losses from Dillon RV.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE PURCHASED A 2022 THOR MAGNITUDE RV WITH ****** MILES ON 11/29/2023, PAID WITH A CHECK # **** THE FULL AMOUNT = ******* FOR THE *** PAID CHECK # **** FOR AMOUNT OF ***** FOR EXT. WARRANTY. PAID CH # **** FOR TIRE PROTECTION FOR A TOTAL OF **********. THIS WAS ALL BEFORE WE FOUND THE AWNING BROKEN, LOOSE HANDRAIL AND A PINCHED WATER LINE AT TIME OF OUR WALK THROUGH. WE REFUSED TO TAKE IT 85 MILES HOME AT THAT TIME AND BRING IT BACK. WE WERE TOLD 10 TO 14 DAYS FOR THE PART FOR THE AWNING SO WE LEFT IT THERE TO BE REPAIRED. I THINK THEY HAD HOPED THAT WE WOULD NOT RETURN LATER TO HAVE IT FIXED. WE CALLED THE SALESMAN A FEW DAYS LATER REGARDING THE CONDITION OF THE ****** THE MANAGEMENT HAS REFUSED TO REPLACE THE **** TIRES, PROVIDE THE ALIGNMENT SPECS AND SAFETY CHECKLIST. WE HAVE REQUESTED THE ****** NUMBERS OFF OF ALL 6 ****** WE DROVE UP FROM ********* ON 12/19/23 FOR AN UPDATE BECAUSE WE NEVER GOT ANYONE TO ANSWER OUR CALLS NOW AT 3 WEEKS SINCE THE PURCHASE. WE WERE TOLD THE AWNING ARM WOULD BE 10 TO 14 DAYS OUT BUT WE COULD NOT GET AN ANSWER FROM THE SERVICE ***** TOLD BY ***** AFTER COPLAINING TO HIM THAT WE WOULD GET NEW TIRES BUT NOT BEFORE INSULTING US. HE ACTED LIKE WE WERE ASKING FOR TOO MUCH AND MADE US FEEL LIKE WE DID SOMETHING WRONG? OFCOURSE ANOTHER WEEK WENT BY SO I CONTACTED THE SALESMAN THAT WE SIGNED EVERYTHING WITH. ASKED FOR AN UPDATE, SOUNDS LIKE ONLY THE ***** TIRES WERE REPLACED? WAS TOLD THE PART FOR THE AWNING WAS SOON TO BE THERE. IV'E HAD NO CONTACT FROM THE SALES ***** OR MANAGEMENT NOW 1/8/2024 6 WEEKS SINCE PURCHASE. WE HAD TO CANCEL ALL TRAVEL PLANS THAT WERE BOOKED LAST MONTH. WE HAVE HIRED A LAW FIRM TO GET A 100% REFUND. THIS HAS BEEN A VERY STRESSFUL AND UNPLEASANT EXPERIENCE FROM THE BEGINNING. WE REGRET DEALING WITH DD*** VERY UNPROFESSIONAL STAFF.

  Business Response

  Date: 01/22/2024

  DDRV apologizes to this customer for the time taken to make the requested repairs. When the customer purchased the unit on November 29, 2023, DDRV told him it would take a few weeks for an awning part to arrive. While the unit was at DDRV waiting for the part, at the customers request, DDRV installed the accessories the customer ordered. It also had the unit aligned. It notified the customer the alignment was done but the part had not arrived on December 15, 2023. The customer then requested new tires. DDRV put all new tires on the unit. Once the awning part arrived, DDRV installed it and notified the customer. The customer picked up the unit on or around January 10, ****. DDRV will use this opportunity to train its employees on communicating with customers more clearly and precisely about how long it may take for parts to arrive and when addressing their other concerns.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Class A motorhome on 7/31/23 for a lot of money. Told we had a 90 day bumper to bumper warranty from them for anything we found in the ** that needed, fixed, installed or remedied the finance manager told me this was because they didn't drug test in the factories anymore and you never know what you will find, but his service **** would take care of our needs. Found several items called them, that is where it went down hill, so 90 days is long gone now. They lied about fixing things and we have proof of that. Said they were waiting for a part for 4 months that was always being shipped the day we called. They never call back, their service employees deceived us and admit to lying but blamed the mechanics, but my guess is they are told too by looking at all of the ****** reviews just to get people to go away. They also had to take the motorhome to Mountain Home for repair, didn't refill it with gas, never checked on the status we had to call around to find out what was happening. The service director ********************* is one of the worst people I have ever dealt with, he is a bully and has been so awful and told us to take my business elsewhere, that I am in complete shock how they let him work there. He never even asked what our issues were, I guess he thinks the part that has taken 4 months is it but there is so much more that can't be resolved by just "taking it to camping world" as *** advised me to do. If anyone above ********************* that isn't directly linked to DD** wants to , I would talk with them if nothing else to file a complaint about *********************. I have contacted an attorney as well because I have no other choice with him being their designated spokesperson. I want them to take this ** back and give me what I paid for it because they didn't keep up their end of the contract.

  Business Response

  Date: 11/21/2023

  We will continue to work with this customer to ensure the requested repairs are performed. We do our best to get the parts needed for repairs as quickly as possible. Nevertheless, delays sometimes happen, whether due to supply shortages or human error. We apologize for not resolving the delay sooner. The part is at the dealership now, and we would like to schedule the customer to bring in her RV. At that time, our technicians will address the repairs on her prior list that she notified us about during the manufacturers 90-day adjustment period.

  
  It appears our team did not clearly communicate to the customer that, because she notified us of the issues during the 90-day adjustment period, DDRV would resolve them even if her service appointment occurred after the adjustment period. Our intent was to perform all the repairs on her prior list in one visit, which is why we wanted to receive the needed parts before making the service appointment. 

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased survice items for a *** motorcycle and they never shipped me the parts. It was an oil filter and air filter and rubber gasket. They assured me it would come but never did and then they assured me they would refund me but then never did. After 4 complains they refunded me 14$ out of the 68.46$ They did not ship me the parts or make good on the refund.

  Business Response

  Date: 07/11/2023

  Dennis Dillon RV, LLC's records show that all parts were shipped in the same box. The ***** tracking information shows the box was delivered to the customer's address. The customer received the box, as he acknowledges he received one of the three shipped parts. Dennis Dillon RV, LLC, does not know how the received part could have become separated from the other two parts. Nevertheless, Dennis Dillon RV, LLC, will contact the customer with a resolution.

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this RV dealership because its close to my home. I have three big issues with my 5th wheel that they did wrong on my 5th wheel. I went in and asked for the general manager, because I figured the person Ive been working with at the desk wouldnt be able to help me. Because it was a ***** service problem. My first issue was this I had a leak in my fresh water holding tank. I had them replace the water pump because I figured that I could use a new one. They installed the pump and it was faulty from the start. They never tested it. I took it went to the East Coast and realized right away that it wasnt working right I called the company and told them that the service guy that worked on my RV and he told me to bring the receipt of the one that replaces it. Problem number 2. I had them replace the valves on the freshwater tank and on the sewer tank so when they replaced them, they didnt seal it well, and if you seal the sewer tank and you use it with that seal closed that it leaks down into the underbelly and onto the street. Problem number 3. During the time they had the fifth wheel, they mustve slammed it on the ground and broke the jacks. ************* service said this trailer collapsed Jacks failed , likely due to improperly installed and snapped pins pairs pin, shared, and leading gear folded from broke the weld the bracket tore off the frame and we had to weld it back in place.

  Business Response

  Date: 06/05/2023

  Dennis Dillon RV appreciates the opportunity to address this customer's complaint.

  The provided October 11, 2022, repair invoice states the Shurflo water pump's internal check valve failed. Such failure is not an installation issues. It indicates an internal problem with the pump, which typically is a manufacturer warranty issue. The customer should have submitted a warranty claim to Shurflo when the pump failed, as the manufacturer is responsible for product defects. Dennis Dillon RV cannot help the customer with this issue. 

  ********************** went over the repairs with the customer when he picked up the unit. Everything was functional at that time. The repair invoice the customer submitted indicates the above referenced faulty Shurflo pump was replaced and the unit was winterized. The invoice does not note any problems with the tank check valves or waste tank leakage at that time. Thus, whatever problems the customer is having with the check valves now and purported leakage into the underbelly (almost 10 months after Dennis Dillon RV performed the repairs) are due to other factors and arose sometime after the October 11, 2022 repairs. 

  Dennis Dillon RV did not damage the landing gear. The unit's landing gear was badly bent when the customer brought the unit to **********************. It does not know why the customer thinks the unit "fell off forklift" while being repaired, as stated on the repair invoice. That did not happen at Dennis Dillon RV.  

  Dennis Dillon RV did not cause the problems the customer is upset about. 

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20116201
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service response on my Winnebago warranty has been abysmal, They keep my RV for weeks and do nothing. They ran down my ** battery. They lied to me about submitting claims to ********* and then charged me $180 for diagnosis they didnt do.They havent fixed key issues.The Service Sup promised to refund my $180. Well see.

  Business Response

  Date: 02/22/2023

  Dennis Dillon RV's service manager has contacted the customer and scheduled a repair appointment for his unit. It expects to be able to resolve his concerns during that appointment.

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before I purchased my motor home from **** I asked multiple people about the ******** ******** warranty. Everyone at the dealership whom I asked stated it is a 5 yr 100k mile warranty that starts when the vehicle is purchased by the first customer AFTER its conversion. They also said any vehicle completed after July is eligible to be categorised as next years model. Based on this information I received from at least 4 different people including one manager, I thought I had factory warranty until at least July **** for a 2021 American Patriot. I did not discover until after I purchased the vehicle that NONE of this information is correct. To my surprise, I found out from ******** that the warranty will expire in January 2023. ** fact the factory warranty for ******** ******** vans is and has always been 3y and 36k miles. ** addition, the warranty starts when the vehicle is purchased by the first customer or a year after its purchased by the dealership, whichever comes first. Since I was given the wrong information, I went to the dealership asking them to purchase an extended warranty for my vehicle to cover it until July ****, but they refused. They even refused to negotiate with some other form of compensation for their incorrect information. On top of that, I was in the process of getting a loan with the ************* **** wheeled and dealed to have me finance with their agent promising the same terms. During signing the contract I was again surprised they had written a 20 year term when I had asked for a 5 year term. When I asked the finance agent about this, he said it would be the same finance charge if I just paid it off sooner. Again, NONE of this information is correct. I received my first bill and found a $333 finance charge out of the $451 payment

  Business Response

  Date: 01/11/2023

  Dennis Dillon RV apologizes for overlooking this complaint. It has spoken with the team members involved in this customer's transaction and confirmed that it provided the customer correct information. 2019 ******** **** Diesel Sprinters have a 5 year/100,000 mile powertrain warranty. **** understood the customer's question to be about the powertrain, as the ** upfit warranty is provided by the ** manufacturer. **** does not have a record of the customer asking for a 5 year loan term. It discussed interest rates with the customer. The customer told **** that she would be interested in financing through one of ****'s indirect lenders if **** could secure financing at ****%. **** secured the customer a ****% rate. Further, the financing is simple interest, not compound. Thus, if the customer calculates a payment amount for the same financed amount at ****%, but with a 60 month payoff, and pays that amount each month, she will not incur any more interest charges than if the financing were originally written at 60 months. **** apologizes for any miscommunication. It will use this complaint as an opportunity to remind its team members that they must carefully listen to each customer's questions and concerns and provide answers that directly address those questions and concerns. 

  Customer Answer

  Date: 01/21/2023

   
  Complaint: 18524621
  
  I am rejecting this response because:
  
  I did not see the message you sent on 1/11/23.  **** took a month to respond to my complaint, but you only gave me a week.
  
  
  Nothing in their response is correct.  ************ ******** warranty is 3y/36k miles.  You may confirm with ******** if youd like.  I challenged them to put their money where their mouth is an purchase a warranty for my vehicle until May ****, but they refused although they said multiple times the warranty is 5y/100k.  Since they keep insisting on deceiving customers, they should pay for that warranty.
  
  
  With regard to the loan, the information in their response is also incorrect.  After seeing a $333 finance charge on my first payment of $451, I went back to the bank I was originally going to finance with.  They were going to give me a 4.5% rate for 4 years.  The rate for 5 years was a little higher at 5.0%.  When **** offered me 4.5% for 5years, I went with them.  At the time of signing the paperwork, I noticed the 20 year loan and told the agent I hadnt agreed to that.  He misled me into believing I just needed to pay the same amount every month and would not accrue any additional finance charges.  Not true.  When I went back to my bank I got a 5.5% finance rate, higher than the original one, with a $178 per month finance charge.  Even at the higher rate, this is still less than 1/2 of the finance charge from ****.  
  
  They should purchase me an extended warranty on my vehicle and pay me the difference between the two finance rates if they are actually interested in being a reputable establishment.  Its not okay to repeatedly mislead customers.
  
  ********************;