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Business Profile

Sales Lead Generation

Senior Supplemental Referral Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

This profile includes complaints for Senior Supplemental Referral Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Senior Supplemental Referral Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps sending offers to my husband who has been deceased for two years. Ive requested several times to be removed since his passing, but unsuccessful in getting his name and my address removed from their junk mail list. I request this stops. I am sick of having my mail box filled with these so called offers by this and other bogus companies. If Social Security is selling names and addresses, then someone needs to take action against them. A dead man cant apply for insurance and such. Remove ******* and ***** ******* address (****************************) from your mailing list and all other mailing lists! These paper mailings are destroying our environment!

      Business Response

      Date: 02/05/2025

      I have requested for these names and address to be removed from all of our mailing list, it can take up to 90 days. You can also go to all three major credit reporting agencies and request that they remove his name also. Thank you for your time.

    • Initial Complaint

      Date:12/08/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misleading me.Not ********* confused and not accurate for my area.

    • Initial Complaint

      Date:09/27/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We all know the problem. The mailers are extremely misleading and scummy. I don't know how these people sleep at night. Please remove my address from ALL mailing lists including every one you have the ability to change.

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not want to receive bogus come-ons disguised as official SSA mailings.

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving unwanted unsolicited scam offers from Senior Supplemental Referral Service, which is a scam! I am fed up with receiving c*** like this in the mail! My life is stressful enough without getting lets terrorize a senior citizen with a non descriptive 2nd notice time sensitive scam mail about government approved burial insurance from another state! I want these people prosecuted! I want this type of mail to permanently stop immediately!

    • Initial Complaint

      Date:08/26/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to be removed from their mailing list.

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THEY KEEP SENDING **** MAIL FOR BURIAL INSURANCE

      Customer Answer

      Date: 08/05/2023

      NAME IS *************** - AND AS I SAID BEFORE "THEY KEEP SENDING **** MAIL FOR BURIAL INSURANCE"
      SO, SHOULD MY COMPLANT BE FILED AGAINST THE BBB : *************************************************************************************************************
      SO, WHAT GOOD ARE YOU? CHARGE A BUNCH OF $$$ FOR YOUR STINKING MEMEBERSHIPS, & I FILE A COMPLAINT. THEN YOUR RESPONSE IS "COMPANY DID NOT RESPOND" -- SO LIKE I SAID BEFORE "WHAT GOOD ARE YOU".
      I'VE OWNED AND OPERATED BUSINESSES FOR MANY YEARS, AND NEVER HAD ANYONE COMPLAIN. SO, WHY WOULD WE WANT TO PAY  $510 EVERY YEAR???
      ALL SHADY BUSINESS HAS TO DO IS NOT RESPOND.

      Customer Answer

      Date: 08/06/2023

      ***************

       

      Customer Answer

      Date: 08/08/2023

      BBB IS A BUNCH OF CRAP!!!

    • Initial Complaint

      Date:06/18/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam mailing about funeral expenses

    • Initial Complaint

      Date:01/31/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm the sole caretaker for my mother, and she constantly receives bogus mail, calls, etc. I'm tired of it, and I want her info removed from every list that exists for these so called companies. It's a downright shame they act like they're there to help when they send out false and completely misleading ads. It should be illegal! I want this company to remove her from their list and for them to tell everyone else they're in cahoots with to do the same.

      Business Response

      Date: 01/31/2023

      As of 1/31/2023 your mothers name and  address have been removed from our mailing list. We have also requested it be removed from our list provider. I hope that this addresses your concern. Thank you for your time and patience.

      Customer Answer

      Date: 02/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/11/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps sending ******** offers to my husband who was deceased two years ago. Requested to be removed several times since his passing but unsuccessful to get his name and my address removed from their junk mail list. I request this stops. I am sick of having my mail box filled with these so called offers by this and other "********" companies. If Social Security is selling his name and address, then someone needs to take action against them. A dead man cannot apply for insurance and such. Remove ************************ and my address from your mailing list! You are not helping the environment with all of these paper mailings!

      Business Response

      Date: 01/12/2023

      As of 01/12/2023 your name, your deceased husbands name and  address have been removed from our mailing list. We have also requested it be removed from our list provider. I hope that this addresses your concern. Thank you for your time and patience.

      Customer Answer

      Date: 01/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Senior Supplemental Referral Service is NOT a BBB Accredited Business.

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