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Business Profile

Solar Installation

G1 Holdings LLC dba Solerro
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    G1 Solar installed a roof mount solar system and upgraded breaker box on my house in July/August 2024. The company also coordinated with *********** to upgrade my power line and included the cost in the total price for the installation. Ultimately, it was found out the power line was already the right size for the new service, so the additional charge wasn't needed. I was told by G1 that they would have to do a change order to remove that charge from the total cost and it would delay the installation. They recommended giving me a refund after the installation was complete and loan paid out. The cost charged that needs refunded is $1800. The sales manager also offered to provide 3 months loan payments back to me as a refund, totaling $921. I have reached out to the regional sales manager multiple times via phone and text requesting the total refund, and he has assured me each time they would send me a check for the amount owed. No check has ever been received and now I am paying interest on the money they owe me. Ultimately I expect G1 to refund me what is owed, $9721 plus $107 in interest that has accrued. I also expect a final itemized bill for the project, which I've also requested multiple times.

    Business Response

    Date: 01/03/2025

    Good afternoon,

     

    I have reached out to our sales manager is regards to this matter. He reached out to our sales lead yesterday for more information in regards to this matter. He will send me a synopsis. As soon as i receive it, I will send it to you for review and to resolve this.

     

    Thanks,

    **********

    Customer Answer

    Date: 01/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming they follow through.

    Sincerely,

    *** *******

    Customer Answer

    Date: 01/29/2025

    This is in to regards to a previous claim 72725556921C8. The business responded to the previous claim on 03 January 2025 saying they would research the matter and get back with me. That's been 19 days and this is on par with this business for the past 5 months. They say they will get back with me, I wait patiently, and nothing happens. So far I have had zero communication back from G1, they still owe me an overpayment, and the interest is still accruing. They also have not provided the itemized bill for the project that I have requested on numerous occassions. This company is clearly in the business of scamming people rather than providing quality service.

    itemized invoice, 3 months payments refund, overpayment refund, accrued interest refund


    Business Response

    Date: 01/31/2025

    Good afternoon,

    $1,500 was for wiring that *********** needed to make home available for 400 amp service. When our crew arrived out there the house was already wired for it so they just had to add the panel. I've asked asked our *************************** to mail out the rebate check for $1,500. If the customer can provide proof that, *********** charged them $1,800 for this service, we can rebate the additional $300 then.

    The customer will need to provide written documentation that a sales manager made the customer such an offer to **********************. Then we are more than happy to review and rectify this for the customer.

    Thanks,

    **********

     

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22744267

    I am rejecting this response because: The three months of payments was a verbal agreement the regional sales manager, ******** ********, made to resolve a previous verbal agreement their salesman, *****, made during the sale of the system. I reached out to ******** directly regarding this and he is supposed to speak to ********* directly to get this resolved. I do accept the $1500 refund for the overpayment made for the Idaho Power line upgrade that wasn't needed, but still expect the company to hold true to the word of their salesman. I will also remind the company that I have incurred interest on these funds for the past 6 months because of their failure to provide the refund in a timely manner. 

    Sincerely,

    *** *******

G1 Holdings LLC dba Solerro is BBB Accredited.

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