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Business Profile

Survival Supplies

Xprepper.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled everything with this company over a year ago. I never got anything from them. They still charge me $19.99 each month. Ive sent numerous emails as theres no number to call. When you try to find them online anymore it says they cant be found. A charge just hit my acct again today. They are a ripoff company with no morals. I want it stopped and ALL my money back ASAP.

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried call this phone number ************ to see why this has been taken out of my account. This phone is not in service. I can't find out anything about it or why they have been taking $14.95 out of my account. I want my money back, and I will be stopping this from my account. I didn't realize this, but it's been going on for about 4 hrs. I know it's dumb of me, but I don't money to throw away anymore. If you need records for this. I can get it!Can someone please help me!*****

    Business Response

    Date: 03/06/2024

    Hello *****,

    No problem, I've gone ahead and canceled your subscription and refunded your last payment. You won't be billed going forward.

    Thanks for checking us out,
    XPrepper Support
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  • Initial Complaint

    Date:02/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had in the past ordered items from X Prepper. I had shortly after that canceled my subscription with them. This has been over two years ago. I have not had anything to do from them since. February I was billed on two debit cards from them. I have not ordered anything from them or had any contact with them. I have tried numerous times this mont to contact them to no avail. I left voicemail and of course no response from them. Im tired of being ripped off. I just want my money put back on my cards and to be left alone and never charged from them again. Im a disabled veteran so I need to watch my money. Do they think that I dont look at my bank statements ?

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel since 9-8-23 and have not received anything from them yet. I'm not getting any emails and besides the letter of expiration date I have received nothing. I'm getting charged $19.95 a month for what? I haven't received anything for my money. I want the payment stopped.

    Business Response

    Date: 11/27/2023

    Hello ******,

    Thanks for the message. No problem, I've gone ahead and cancelled your subscription.

    To clear up any confusion, the survival gear you paid shipping for included a 14-day free trial of The XPrepper Alliance as described:
    1) on the page where you entered your shipping address
    2) on the checkout page
    3) on the insert that comes with the gear
    4) at the bottom of each monthly email, which would then rebill for ***** unless cancelled first. 

    Hence, the charge on your card.

    Right above the green checkout button, it also said, "By clicking below, I affirm that I am at least 18 years of age and agree to the terms as stated on this page."

    Then, right below the checkout button, it said, "Terms: You must be 18 or older to claim this gear pack. The bearer of these tools accepts all responsibility for their use or misuse. Offer only available and shipped to residents of *************. Limit one free gear pack per household. By claiming this offer, you agree to a 14-day free trial of The XPrepper Alliance (cancel anytime). If you love the alliance, do nothing and you'll be billed the normal dues of $***** per month after your trial ends. Every month after each payment, you will receive dozens of expert survival guides and tutorials sent to you via email. You may cancel anytime and keep everything you get, no strings attached."

    The normal dues of $***** per month after your trial ends is for exclusive access to dozens of video and PDF expert survival guides and tutorials sent to you via email. You may cancel anytime and keep everything you get, no strings attached.  Every month after each payment is access to new guides and tutorials for new topics. We do not send out physical gear each month.

    Hope this helps,
    XPrepper Support
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  • Initial Complaint

    Date:06/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want to unsubscribe but it tells me my email is invalid and when I try to reach them their website just runs me in circles

    Business Response

    Date: 06/06/2023

    Hello *****,

    No problem, I've gone ahead and canceled your trial. You won't be billed.

    Thanks for checking us out,
    XPrepper Support
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  • Initial Complaint

    Date:05/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been charging me for 5 months I dont know what I bought but its not worth ****** cant find anyway to contact them why is there no phone number or a link to cancel anything?I would like that money refunded which I doubt will happen just stop taking money from me Im on social security

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent 3 emails to cancel my trial subscription and have no reply. Please cancel asap. Thank you.

    Business Response

    Date: 02/02/2023

    Hello ***********,

    We have never received an email from you at ******************** 

    No problem, I've gone ahead and canceled your subscription. You won't be billed going forward.

    Thanks for checking us out,
    XPrepper Support


  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 1, 2023 Have no idea what this is.Tried to call number on credit transaction.************ Goes to a voice mail with the name of ****... Left multiple messages no response.Please cancel and refund immediately I will also be sending an email to ********************

    Business Response

    Date: 01/26/2023

    Hello ****,

    No problem, I've gone ahead and canceled your subscription. You won't be billed going forward.

    To clear up any confusion, the survival gear you recently paid shipping for included a 14-day free trial of The XPrepper Alliance as described:
    1) on the page where you entered your shipping address
    2) on the checkout page
    3) on the insert that comes with the gear
    4) at the bottom of each monthly email, which would then rebill for ***** unless cancelled first. 

    Hence, the charge on your card.

    Right above the green checkout button, it also said, "By clicking below, I affirm that I am at least 18 years of age and agree to the terms as stated on this page."

    Then, right below the checkout button, it said, "Terms: You must be 18 or older to claim this gear pack. The bearer of these tools accepts all responsibility for their use or misuse. Offer only available and shipped to residents of *************. Limit one free gear pack per household. By claiming this offer, you agree to a 14-day free trial of The XPrepper Alliance (cancel anytime). If you love the alliance, do nothing and you'll be billed the normal dues of $***** per month after your trial ends. Every month after each payment, you will receive dozens of expert survival guides and tutorials sent to you via email. You may cancel anytime and keep everything you get, no strings attached."

    Hope this helps,
    XPrepper Support
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    .
    .
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    .
    .

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to find any phone number or email address on the xprepper.com website to unsubscribe from the service.I just want my subscription cancelled and my money refunded.

  • Initial Complaint

    Date:01/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pleas cancel my subscription this instant.

    Business Response

    Date: 01/17/2023

    Hello ******,

    No problem, I've gone ahead and canceled your trial. You won't be billed.

    Thanks for checking us out,
    XPrepper Support
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Xprepper.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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