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Business Profile

Tuxedo Rentals

Mr Formal Boise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tuxedo Rentals.

Complaints

This profile includes complaints for Mr Formal Boise's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr Formal Boise has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      --- Reserved rental tux on 3-11-24, canceled reservation on 4-2-24 via message left on machine. I called back 4-3-24 to ensure they received cancellation. I called seven times total between the two numbers on the receipt, leaving message to return my call. On last call someone finally picked up & confirmed cancellation and I was told they would keep $50 of the $210.78 paid and refund the remaining balance.--- Due to health issues, did not look at my credit card statements until 10-1-24. I looked at all back statements from time refund acknowledgement made & there was no refund for $160.78. On 10-1-24 I called both numbers on my receipt two times on one number, one time on the other number. Left message to please call since I had not received refund from April. No return call. --- I called back on 10-4-24 and left another message. At 11:********** **** called me to say she received my message. We went over the situation. She said she needed to go over to ******** location to get paperwork and would call me back for my card number and do the refund. I did not hear back. I called back 10-14-24 & left another message for **** to return my call or I would have to file a complaint. No response to date. During additional review of statements, I found charge to credit card for $13.73 on 4-26-24 from Boise Tuxedo Shop. I had not made any purchase with them so unsure how my card # was charged. I did find a refund from them for $13.73 on 5-17-24 statement, which I told **** about on 10-4-24. Since I didnt know about unauthorized charge 4-26-24 at the time, told **** to reduce fund amount by $13.73 - I thought the wrong amount was initially refunded so they just needed to send me the remaining amount. Not the case at all once found the 4-26-24 charge. I want them to refund $160.78 that they said they would refund, since they were keeping $50 (this was not disclosed when renting so I was not happy with). If I cannot get assistance from BBB, will file small claims.

      Customer Answer

      Date: 02/07/2025

      He has refunded my money, so this case has now been resolved. Would you please close the case? Appreciate it.

    Mr Formal Boise is NOT a BBB Accredited Business.

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