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Business Profile

Auto Salvage

Pick A Part Jalopy Jungle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

This profile includes complaints for Pick A Part Jalopy Jungle's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pick A Part Jalopy Jungle has 4 locations, listed below.

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    • Pick A Part Jalopy Jungle

      6301 Cleveland Blvd Caldwell, ID 83607-8168

    • Pick A Part Jalopy Jungle

      3931 Garrity Blvd Nampa, ID 83687-3131

    • Pick A Part Jalopy Jungle

      5501 W State St Boise, ID 83703-3337

    • Pick A Part Jalopy Jungle

      1750 Osterloh Ave Twin Falls, ID 83301-7941

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/11/2024 I purchased a complete guaranteed running engine from Jalopy Jungle in Nampas showroom with an included 60 day warranty for $2,000 + tax ($2,280.34). While preparing the engine and after removing from their pallet stand I found many broken parts which they refused to compensate me for, and I ended up replacing myself. Following that I paid a shop $1,700 to install this engine and as we added coolant it went straight into the oil, indicating the engine had a cracked block or some major internal failure resulting in the engine being scrap. I paid the shop an additional $800 to remove this scrap engine and returned it complete and with valuable oem replaced parts on 7/26/2024 with the promise from ************** would get a refund but only the person above ****** in hierarchy could fulfill it. It is my belief that they knew this engine had internal damage which is why they tried to persuade me to void the warranty multiple times - for example they; said they could sell it for $500 less but they wouldnt offer the warranty (I refused and paid full price), when I brought them the broken parts they offered me a reimbursement of $300 but it would void my warranty (I refused this as well). They also gave me multiple excuses like the person that loaded it onto the pallet was new and wasnt good with the forklift. During this process I have asked to speak with a decision maker multiple times and every time Im told by ****** the manager on site that he gave them my number and they will call - they never did. Most recently after returning the engine I called to check with ****** to see when my refund would be issued and he told me that they wouldnt be and that my warranty was voided because I filed a credit card dispute. When I told him I was going to contact BBB and Attorneys General he hung up on me. I have many more details, please dont hesitate to contact me if further information is useful. Thanks

      Business Response

      Date: 08/20/2024

      Good afternoon to whom it may concern:

      This has already been addressed through the **************************** earlier this week.  Attached you will see our response and supporting documentation.  The actions of the customer is why this process has taken so long.  He will get his refund within 30 days if he already hasn't.

      Thank you

      **********************

      President

      P.S.  Please update your address recipient to "*******************" for every Pick-A-Part Jalopy Jungle location.  ********************* has been retired since July 2011.  

    Pick A Part Jalopy Jungle is NOT a BBB Accredited Business.

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