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Business Profile

Fertilizer

Steve Regan Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 25th I called Steve Regan's company to order 20 horse panels for the amount of $5228.30. I also paid for them to be delivered, so the delivery fee was included in this total. No invoice was given, this was purchased over the phone. On 3/7/22 I received a phone call that my panels were in but they could not deliver them because they had truck issues. They made it from **** to ********, but could not stop in Mountain Home to deliver the panels. They stated if I wanted them delivered I would have to wait until the end of March or I could come get them myself if needed. I asked if I come get them are they refunding the delivery fee. NOT once was offered a delivery fee reimbursement! On 3/8/22 I called and stated I could not get over to get the panels so I would like to cancel my order since they where unable to give me my order in a timely manner. The employee stated he needed to speak with his boss about a refund and handling this and would call me back. On 3/9/22 I had not received a call back from the company so I called my citi credit card company, they told me not to get ahold of the company again and my citi credit card would file a dispute. On 4/28/22 the dispute was closed and I was informed that I was responsible for the total. NO panels have been received at this time. I sent documents of phone calls and what we had discussed. Once again I still have no product and no phone call from the company to have my product delivered or a refund given. On 5/17/22 I sent documentation/ pictures of where the panels are supposed to go to citi credit card to show that I have not received any product. My citi credit card reopened my dispute 5/25/22. It is now 6/11/22 and no product received with the dispute still open, no phone call either. The company just needs to refund me my money.

    Business Response

    Date: 07/06/2022

    We have tried over the last couple of weeks to contact the customer and have left a couple of voice messages. We have not successfully connected or had a return call from them to discuss. We apologize for this situation. The customers order was invoiced although it was not delivered. With employee turnover this order got lost. Once this situation was brought to the store manager, it was intended to be refund the customer in full. In the interim, the customers bank has pulled their funds back through a chargeback and the customer has their funds back in full. Apologies to the customer and thank you for bringing this to managements attention.

Steve Regan Company is NOT a BBB Accredited Business.

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