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Business Profile

Marble

208 Marble & Granite, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the attached word document with a full explanation of what has transpired. Thank you.

    Business Response

    Date: 03/08/2023

    In response to *********'s allegations, there are a few details she had left out in her complaint, all of which work in her convenience. On the day that her brother-in-law dropped off the two slabs at our shop, he personally cut off a broken section of the first slab which was about a third of the slab length-wise. With that being said, it made it impossible for her cooktop area to be in one piece. Secondly, it is physically impossible for that to be installed in one piece because of the walls and panels surrounding where the piece was wanted. There is a panel on the left, wall to the back and right, and another panel on a fifty inch return on the right side. No one ever told her it was ever going to be in one piece because again, it was physically impossible to fit and her material didn't allow for it because the material brought was a broken slab. We did everything we could to make her happy, including buying her two new slabs from another provider. We also reached out to MSI in ****************** and they let us know that the entire bundle where her material came from was broken, which led us to believe the second was also damaged but had gone unnoticed. Our biggest mistake was continuing to take the job after the first slab was broken.


    Despite multiple attempts to diffuse the situation, including offering to let go of her unpaid balance, she continued to ask for more from us and now filed this complaint. We are not a large company, we are a small business and we simply can't afford to continue trying to appease her. 

208 Marble & Granite, LLC is NOT a BBB Accredited Business.

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