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Business Profile

Utility Trailers

Criterion Trailers LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an enclosed 16' trailer for our sxs. After having the trailer a little while noticed rust on some of the steel inside and out. Took in and had fixed and when we got back it had really bad paint runs on the back. Other issue is that it the extreme heat the trailer expands and contracts causing the metal to extremely bad. Because of this it has left a couple indentations on 1nof the front corners. After talking to (****) who is there shop guy he had blamed it on me that I must of bumped or hit it some how. Now he doesn't even respond to any of my emails, therfore ignoring me. Trailer has a warranty and he is now not up holding their end of the warranty. All this after spend 10k on this trailer and this is how they treat there customer. This damage is right next and over where there is a crease in the metal from where they bend it around the corner. Is how they made the trailer my fault now since he had mention the trailer was build on a rush order? I didn't order a rush order trailer so they cut all sort of corners building it. My business trailer contracts with heat and it doesn't look like this one even thiughnits a different trailer.My business trailer has a lot more supports in the walls for the outside metal.

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