Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for products 6-29/2023 I have attempted to contact the business about my order and have not received any returns on emails or phone calls. I sent ************************* and ********************************* emails and they have not responded in several days . I am concerned this is an illegitimate business. I have receipts for payment on my debit card

  

  Business Response

  Date: 07/21/2023

  We received two voicemails from the customer concerning their order on 7/20/23. While we do our very best to return phone calls the day the message is received, we can't always do that. ******** also mentions that we didn't return his emails but I found no evidence of that when I looked at our emails. Customer ordered product on 6/28/23. A large portion of this order was to be drop-shipped from our vendor "*********". The order was processed by ********* the next day as it was after hours when they received it. ********* placed this into their production queue. The customer was told in two different emails at the time of order and soon thereafter that his order would take approximately 3-4 weeks. We have several emails with correspondence with him over the last three weeks since his order. I called him immediately upon getting an email from him this morning that he was concerned about his order and us as a business. I had not yet checked the voicemails from the prior day that still needed to be returned. After discussing with our vendor that we could not guarantee a delivery by 6/28/23 that the customer was requiring for this very large order, we decided to give him a full refund as courtesy (including his merchant fee charge that we don't receive back). 

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************