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Business Profile

Car Dealers

ABC Auto Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 05/18/2023 I purchased a 2014 **** Focus from ABC Auto clinic at ******************************************************. I took the vehicle for a test drive and the informed the dealer that the car was slowing down when I was accelerating, and he informed me that the car sat during winter and that it was completely normal for that to happen. I believed him not knowing much about cars as a young female and we proceeded with the sale. After the sale was complete and I was about to start the car, it was not turning over. He informed me that it was a bad battery and replace it. the car drove fine for 2 days and proceeded to to what it had done before, which was slowed down during acceleration. i took the vehicle back to the dealership and he informed me again that the vehicle was fine and nothing was wrong with it. he told me to bring the car in on 5/29/23 so he could inspect it, and again said the vehivle was ok. after visiting with him for half an hour I proceeded to pick up my daughter from daycare 5 miles down the road from the dealership and the car stalled and would not go into reverse.. I called the dealership but there was no answer. I am deciding to pursue legal action against the dealership, or willing to do an exchange on the vehicle.

ABC Auto Clinic is NOT a BBB Accredited Business.

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