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Business Profile

Used Car Dealers

Guardian Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Guardian Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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Guardian Auto Sales has 2 locations, listed below.

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    • Guardian Auto Sales

      4759 Yellowstone Ave Chubbuck, ID 83202

    • Guardian Auto Sales

      PO Box 2932 Chubbuck, ID 83202

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August, 4th 2023, I purchased a **** ****** Civic from Guardian Auto sales. Two days after purchase, I had the oil changed at wal-mart and was informed that there was a massive oil leak. I immediately called Guardian to let them know of the problem and ask for compensation, repair, or a buy back of the vehicle. The owner laughed at me and told me that it he was trying to make a living and it is a risk of buying used cars. He said he paid money for the car too. When I told him that he did not pay $3286 for the car and he said I was right, but again said he was in business to make money. I arranged to have the car repaired by a certified mechanic. When the mechanic began taking the car apart to reach the location he believed the oil leak was originating from, a piece of the motor fell off. He said it was unfixable and that the motor would need to be replaced. I want Guardian auto sales to refund the money in full and reimburse me for the cost of the oil change and mechanic fees, or replace the engine so that I have a running vehicle.

      Business Response

      Date: 10/16/2023

      The customer prior to purchasing had taken the vehicle on an extended test drive and had looked over the vehicle, as well as service history. The vehicle under our ownership was in running and driving condition. It was a one family owned vehicle, with complete service history, and we never took notice of an oil leak on our lot. The car has well over ******* miles and was priced under $3,000 dollars. All of our vehicles are sold as-is with no warranty. She did sign the buyers guide with as-is marked, which a copy has been provided. We feel sorry for her bad luck, but again, the vehicle was in good running and driving condition at the time we sold it to her.

    Guardian Auto Sales is NOT a BBB Accredited Business.

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