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Business Profile

Chiropractors D.C.

Summit Family Chiropractic LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chiropractors D.C..

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started receiving care this Spring under the understanding that I would be using insurance. I was assured other people in organization that I work for are also using insurance. I filled with receipts with my insurance.Who then contacted me that they need more detailed receipts with codes for the care received. I asked in writing and several times face to face for these receipts. They said they would each time but never did. I called my insurance company who called them asking for the same. They have not. That was in May. I have not received care since April but they continue to charge my card and will not give receipts, so I can claim and get refunded by my insurance company.

    Business Response

    Date: 09/01/2023

    We do not bill insurance directly, but as a free service provide documentation for patients who request it if they wish to submit to their insurance company on their own. Due to losing several employees at the beginning of the year, we accumulated a large backlog of documentation requests, and have slowly been catching up after hiring and training new team members. It was not our intention, but in this instance, the documentation turnaround took much longer than desired. 

    As for the ongoing charges, the patient had an outstanding balance and was paying off his extended payment plan. After auditing the account, the patient did in fact have a credit of $48.50 due to an x-ray appointment that was not utilized at the end of the care plan. This credit was issued. 

    Customer Answer

    Date: 09/05/2023

    I would like to note, in their letter they state we don't bill insurance directly and this is a free service and we had a backlog. This was never mentioned even once. There was no communication on that it would take time. I also think context is important, they didn't respond at all until my last payment came through and they got a BBB complaint. I was paying them and receiving no care and no communication since May.

Summit Family Chiropractic LLC is NOT a BBB Accredited Business.

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