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Business Profile

Fast Food Restaurants

Burger King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction is 6/7/24 at 8:30 pm at the Burger King on ***************** in *******************. After ordering and then paying I was asked to pull out of the drive through and wait in the parking lot as the part of my order was apparently taking longer to cook. Now, thats fine. I didnt want even really wait very long. The problem is, there was an item missing, which was the chicken nuggets. Its not totally a big deal and honestly probably 7/10 times there something missing on the order. People dont like to have to drive back and pick something up that was forgotten also theres another thing probably 4-5/10 the fries are barely even warm and so the combination of the missing food and basically cold fries, the restaurant should be paying their customers to eat that not the other way around. Id like to add that I not only want a refund but I want my order compd. The whole thing. Too many times I have made no complaints and no review. But my review will be coming. No one should give this Burger King business but from the reviews that Ive seen from across the globe Burger King has s*** review even on the other side of the US Also I was given a proper receipt just a ticket order

    Business Response

    Date: 07/09/2024

    Hello *****,

    My name is *********************** and I the general manager at the Burger King on ******. I am very sorry to hear you have been dissatisfied with my restaurant. We do have a phone line and surveys for you to be able to contact us directly if you have an issue with our food or service. We have no problem refunding that order for you or replacing it. :) I want all my customers to leave happy and hate to hear of these things happening. The more I know the more we can strive to fix the issues you've been facing and build a better tomorrow in our store. Thank you for letting us know and we hope to see you soon and earn your business back. 

     

    Thank you,

    ***********************

    General Manager

Burger King is NOT a BBB Accredited Business.

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