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Business Profile

Low Voltage Contractors

Hawkstone Integration LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a quote from this business owner in the middle of June 2024 for out door lights on our new home. We reviewed the quote and agreed to the deal. We paid **** ****** a deposit of $2000.00 on a $2700.00. They were suppose to install our lights in late July 2024 but there was a family tragedy which **** had contacted us said his crew was going to show up on that Saturday and we stayed.home all day with no one showing up. After 3 weeks I had finally spoke with **** and he said he would be out September 23 2024 to install the lights and would finish up on the 24th. We left our home unlocked all day and he never showed up nor did he call. I have a call log as well email and text logs trying to contact him regarding this issue and he refuses to get back to us regarding this issue. We thought he was an honest business man but maybe we are wrong. All we want is either our Job done or a return of our money of $2000.00. We do have the quote as well a receipt of the down payment. We have internet service with his other company so how would he like it if we didnt pay that bill or give him his equipment back when we change service providers. We have attempted to contact him on his cell as well his email, his office phone and no return calls left messages . Please advise our options.

    Business Response

    Date: 02/04/2025

    At Hawkstone Integration, we value our customers and take every commitment seriously. We would like to address the concerns raised by ***** ***** regarding the installation of his lighting system.

    Due to unforeseen circumstances that prevented us from commencing the scheduled installation on September 23, 2024, there was an unexpected delay in which caused significant flaws in communication and instllation. We sincerely regret any inconvenience this delay has caused. We understand how important timely service is and are committed to ensuring our clients expectations are met.

    In an effort to resolve this matter, we have been actively working with Mr. ****** We have returned the equipment and materials to the manufacturer, which resulted in a partial refund. In recognition of the circumstances and after mutual discussion, we have agreed on a settlement amount of $1,500. We are currently processing the remaining balance to be refunded as part of this resolution.

    We appreciate Mr. ****** patience as we work through this matter and remain committed to providing high-quality service to all our customers. We have learned from this experience and are implementing measures to improve communication and service continuity in the future.

    Thank you for your understanding.

    Customer Answer

    Date: 02/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    we would as well like to keep this complaint private and not published on your website or any website.  We appreciate the facts that Hawkstone has reached out and are taking the steps forward to make all things right. Have have since recommended this business to other client friends of our in the area.  

    Sincerely,

    Colby Henke 

Hawkstone Integration LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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