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Business Profile

Online Retailer

Xcraft Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Xcraft Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Xcraft Enterprises, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid monies on a Kickstarter campaign after seeing a product promise by this company on Shark Tank. The product never shipped and there have been many excuses but yet no refund. My phone number matches my PayPal, yet in the Kickstarter portal they have not attempted anything since 2020. The original investment was in 2015!!! there is no way to call this company as their phone number is now disconnected and they do not list a phone number on their website. There were years of delays and promises that product would ship soon, even videos of the product working but never any delivery. They have offered discounts on new product but I don't want to give my money to a company that cannot be trusted and has not delivered on their promise. I just want my money back as I feel this is very dishonest at best. I believe they should have to provide interest on the money they have kept because of how poorly they communicated and how long it took (over several years) to final state the project was dead. This is just not how people should do business and they need to be held accountable for their actions and deception.

      Business Response

      Date: 03/04/2024

      Refund has been granted through Paypal.  

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $275 for a Ethos Drone with extra battery through the Kick Starter campaign in 2015 after seeing it on shark tank,I contacted the company in 2016 inquiring when I could expect it and was told they scrapped the project and I would be receiving a refund.I contacted them again in 2019 told the same thing.It has been 71/2 years since I paid for this drone,I would like them to mail me a refund check, I do not want it refunded back on to the credit card as I no longer have that card

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in 2015, XCraft made a Kickstarter offer for a product called a "PhoneDrone Ethos". On November 30, 2015, I purchased an order for the product for $250 (with shipping), and waited for the order to arrive. Three years later, In June 2018, Xcraft announced they would no longer be able to fulfill their orders, and would begin processing applications for refund. I made my application for refund on June 6, and waited. Three years later, June 30, I emailed Xcraft inquiring where my refund is. They replied that they were still processing refunds and would get to my name in due time. Since then, I've heard nothing. In the four years I've been waiting for my refund, Xcraft has solicited several rounds of investments and greatly expanded their product line. They seem to be doing this at the expense of the previous obligations and commitments to former customers.

      Business Response

      Date: 09/29/2022

      "We are in the process refunding all PhoneDrone Backers and Purchasers and have issued multiple refunds to date. However, the list is quite extensive and not everyone updated their information in the portal we set up, so verifying PayPal accounts for everyone to issue the refunds will and has delayed the process a bit, but we are diligently working to get everyone refunded. Were you able to update your PayPal account in the portal to ensure everything goes smoothly once we reach your name on the list?


      For a limited time, we are alternately offering $300 off our newly released Maverick SE for all PhoneDrone backers or purchasers who'd prefer the drone as apposed to a refund. We are also offering an additional $200 off for the first 200 purchasers. If you act soon, you could get a total of $500 off our Maverick SE. If this option interests you, let us know and we will send you the promo code."

       

       

      Above is a brief summary of the communication we have had with backers and purchasers who've reached out status updates. We went ahead and moved **************** up on the list and processed his refund which I have attached confirmation to this ticket. Please let me know if you have any more questions.

      Customer Answer

      Date: 09/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I greatly appreciate your assistance in this matter.

      Sincerely,

      ****************************

    Xcraft Enterprises, LLC is NOT a BBB Accredited Business.

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