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Business Profile

Ophthalmology

North Idaho Eye Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

This profile includes complaints for North Idaho Eye Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

North Idaho Eye Institute has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • North Idaho Eye Institute

      1814 Lincoln Way Coeur D Alene, ID 83814-2540

    • North Idaho Eye Institute

      8378 N Government Way Hayden, ID 83835-9258

    • North Idaho Eye Institute

      1901 E Seltice Way Post Falls, ID 83854-9647

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My pregnant fianc is constantly harassed and discriminated because she is pregnant. They are making her do things because she is pregnant. She comes home crying because everyone makes comments on her food choices and constantly asking when is she gonna quit or when is the baby due. This as been going on for the entire pregnancy. They make her stand all day. And they even make her drive to other offices in the middle of the summer. Constant weight remarks and just comment that are not needed

    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received cataract surgery in Oct 2023 by *******************. I specified an exact vision I wanted to receive. It was the return to my vision before the appearance of the cataract. The Dr performed the surgery without ever requesting my vision files from my referring optometrist. As a result I now have horrible vision in that eye and have to wear 2 different pairs of glasses. I have never worn glasses regularly to that point. The company has not made any effort to rectify this situation - going so far as the institute director telling me " Well if you wanted that vision ***************** then you should have made sure that the surgeon had your files." They told me he repaired my vision to 20/20 and intermediate near sighted? How can I have both - no response. They also claimed my brain was not accepting my clear vision. They have sent a variety of bills after the surgery with ever changing amounts despite the fact that all their literature states all money owed will be paid prior to the surgery. Which I did. This has been going on for months now and they are threatening collections for a surgeon performing eye surgery with clear negligence on his part by not obtaining my vision files. I even went to a different surgeon at the same institute to be told " Well he got close". Sadly close to what I requested is not an acceptable outcome where my vision is concerned.

      Business Response

      Date: 10/14/2024

      We're so sorry to hear your concern regarding your care, we have tried to contact you by phone and letter with no response to rectify the situation and the letter was rejected and returned to the practice. I'd like to help you rectify this situation. Please give me a call directly at your convenience at ************.
      ****** ******
      Practice Administrator 

      Customer Answer

      Date: 10/14/2024

       
      Complaint: 21495721

      I am rejecting this response because: The response from ****** ****** is the first and only attempt by North Idaho Eye/ Cataract ************** to rectify this situation after multiple calls and registered letters to this business. This has been on going since last October and now they have sent my account to collections and duplicated it with another higher amount by almost double. I have had a call with Ms ****** today and I am awaiting her solution. I do not hold out much hope as the last year of trying to deal with this has been totally unproductive. I will update this when I receive Ms ******** response.

      Sincerely,

      ****** ******

      Business Response

      Date: 10/22/2024

      We are working with ****** as we have now been able to make contact directly with her regarding her concerns.

      Customer Answer

      Date: 10/24/2024

       
      Complaint: 21495721

      I am rejecting this response because: as of this date I have only spoken with ****** ****** once over two weeks ago and the business has made no further contacts nor offered resolution. I will alert you when and if I have a response from the business .  Their track record shows a lack of commitment to customer service and inadequate follow through. I'm hoping Ms ****** will be different. 
      Sincerely,

      ****** ******

      Business Response

      Date: 11/07/2024

      Unable to respond 

    • Initial Complaint

      Date:06/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have to get testing done well guess what I can't why because they are saying I owe for a 2018 bill and heres my issue with this I always had to pay upfront when seen and I actually went to ******* and was seen then because I had found out they were cheaper so I went in 2017 paid upfront got glasses( at *******) and I wasn't see again till this year 2023 at a different eye place again paid upfront. This is not ok I wasn't seen in 2018 and always had to and did pay upfront. I just found out that they are claiming I owe almost 5 hundred dollars or I would have complained sooner.

      Business Response

      Date: 10/14/2024

      We're so sorry to hear your concern regarding a billing concern from 2018. I'd like to help you rectify this situation. Please give me a call directly at your convenience at ************.

      ****** ******

      Practice Administrator 

    North Idaho Eye Institute is NOT a BBB Accredited Business.

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