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Business Profile

Retail Stores

Finan McDonald at the Lake

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Finan McDonald at the Lake's headquarters and its corporate-owned locations. To view all corporate locations, see

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Finan McDonald at the Lake has 2 locations, listed below.

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    • Finan McDonald at the Lake

      210 E Sherman Ave Ste 147 Coeur D Alene, ID 83814-2751

    • Finan McDonald at the Lake

      301 N 1st Ave Sandpoint, ID 83864

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a swim top on August 31, 2022. I intended to wear right away so the clerk offered to cut the tags off. I left the establishment and when i got time to try it on i discovered it was way too big. I went back the next day to exchange it for a smaller size and since the tags are cut off they will not exchange it. I do not want my money back. I just want a size smaller so i can actually wear it and the manager, ***** will not work with me. She will not do anything to resolve the problem. I am stuck with a $60 swimsuit i cannot wear and she refuses to exchange it even though her clerk cut the tags off and did not tell me i could not return it or exchange it once she did it.

      Business Response

      Date: 09/06/2022

      This customer came into our store and tried on several pieces of swimwear. She finally decided to purchase a swim top which she did not try on. Not sure why. She said she was going to wear it right away and asked our clerk to remove all the tags on the item. It ended up not fitting her and wanted to return it. Our return policy clearly states that if all tags are removed on any item we sell, it cannot be returned. It clearly states that on the receipt we gave her, which she provided to you. We also have our return policy clearly visible at our check out counter. Our store manager followed protocol on this situation, and informed us immediately. Thank you for your time.

      Customer Answer

      Date: 09/06/2022

       
      Complaint: 17900913

      I am rejecting this response because: I did not know the policy when the clerk removed the tags and did not receive my receipt until after the tags were removed but I honestly thought the swimsuit top would fit and I never imagined they would refuse to exchange it if it didnt fit.  I was pressed for time and intended to wear it right away but it didnt fit and I didnt have time to bring it back until the next day!!

      customers make mistakes and it was an honest mistake!!  I worked in retail as an assistant manager and I have never had a time when I didnt take care of the customer!!  The clerk could have told me that I would not be able to exchange it if she removed the tags and she did not and I did not request her to remove them, she asked me if I wanted her to!!

      it is a shame you are refusing to make this right!!!  I am stuck with a top I cannot wear and would just like to exchange for a smaller size.  We come back every year and I will never shop here again and please note, I purchased a pair of sandals too 

      I hope you will reconsider 

      Sincerely,

      ***********************

    Finan McDonald at the Lake is NOT a BBB Accredited Business.

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