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Business Profile

Retirement Homes

North Star Senior Living

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a resident at North ************************* in Coeur d'Alene, *****, from Oct 2023-Sept 2024. Rent was made through autopayment set up through North Star and my credit union, and was paid through Sept. 2024. On Sept. 5, 2024, in compliance with the Residency Agreement (Section V.B.1) I submitted written notice to vacate my apartment; I was told the 30-day period ended Oct. 4, 2024. I removed all of my belongings by Sept. 28, 2024. An inspection of the apartment was conducted that day by Stormy, who documented that all apartment property and keys were returned and that there were no damages. Rent for the month of October was billed on Sept. 22, 2024 and processed Oct. 7, 2024, for the full monthly amount of $4,257. A refund check dated Oct. 10, 2024 was issued from North Star in the amount of $3,707.71. No explanation was provided. There were no unpaid fees owed; no damage to the apartment, and no expenses were incurred by North Star to remove or store any property. I was not in residence at any time in October 2024. My daughter, ***** *******, who handles my finances (I am 91 years old) telephoned the North *********** 3 times and sent a letter dated Nov. 22, 2024, seeking an explanation, with no response. I have not cashed the refund check because I believe the amount is in error, and that I should have been refunded the full amount of $4,257, as well as any unused pro rata portion of the final (September) rent, as provided by the Residency Agreement (Section C.II.H) and as verbally explained to me/my daughter by North Star representative (Family Advisor) ***** ****** at the time I provided notice to vacate. I enjoyed my stay at North Star and have no other issues with the care provided; the sole reason for moving was financial, since I receive limited income and living there was rapidly depleting my savings. Any assistance in obtaining a full refund would be greatly appreciated.

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