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Business Profile

Roofing Contractors

The Gutter Guys LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for The Gutter Guys LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Gutter Guys LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************, the owner of the Gutter Guys from **********, had his people install a $5,000 Sunsetter awning on our deck and did a good job. We also asked them to do some gutter work for us at that time. They added new brackets and fasteners on the entire home. They were supposed to replace a downspout by the front door, which they never did, and repair any leaks in the system. All was well until the first rain, and a leak was found on the corner gutter over our deck.I called and left a message to repair the leak and fix the downspout. I've called them and left messages every year once or twice with no response. I guess they think, just ignore people and they will go away after they have your money. On 1-9-23, I again left a message stating I'd contact the BBB and more if they didn't respond. I received a call back on the 10th and was told by a lady that someone would call soon to fix things. It's now January 26th, and I've not heard a word. A copy of the invoice is attached. I'm sorry that I've referred them to other owners here in our HOA, but never again. I'll advise people to look elsewhere. Hopefully, you can get them to take care of their obligations. Thank you, ***** and *************************.

    The Gutter Guys LLC is NOT a BBB Accredited Business.

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