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Business Profile

Heating and Air Conditioning

Fox Creek Heating LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service Date: December 5, 6 , 2023 Location of Service: ******************************************************* For a diagnose of refrigerant leak. Invoice includes $300 service call charge plus Field labor of $525 with $150 hourly rate for 3.5 hours. Total $825. But the same company was contacted by the previous owner for the same broken unit 2 years prior. I was not informed the $ amount of the service call neither do I agree to double payment of service call charge on top of diagnostic charge . Please note tgat $825 has not been paid

    Business Response

    Date: 02/19/2024

    Dec 5, 2023   Fox Creek was contacted by the property manager of 1115  Indian Paintbrush, ******, ** *****.  The complaint was an upstairs head not working.  Our fee for a service call/diagnostic is $300.00 for the first hour with labor charges of $150/hr thereafter.  This information is available to any customer if they ask.  The original call came from the property manager not **************.  Diagnostic findings were:  Upstairs head plastic pieces broken and would need to be replaced. Head not working due to a leak behind the head that was most likely caused when head was hit with something. Also, evidence that another **** company has fixed a leak on another part of the system and attempted to locate a leak behind the head as leak stop was present on fittings. In order to find leaks, the system needs to have refrigerant removed, refilled with nitrogen to test for location of leaks.  Leaks found behind head.  Leaks were found but not repaired per customers request.  ************** was given quotes on repair pricing.  No repairs made as of now either.

    Fox Creek was called to this residence approximately 2 years ago to look at a head that had plastic pieces broken.  At that time, no repairs were made per the homeowner. Also, this home was not under a service contract with Fox Creek,therefore, we have no idea what has/has not been done to the **** system. 

    I believe through a home inspection prior to purchase, it was noted that the upstairs head had broken plastic pieces and not working.  During this time a separate **** company came to make repairs.  Looks as though one repair was made and another was not detected.  Yes, Fox Creek had been called to this house prior to Ms. ****** call but, due to other companies working on system we needed to do a proper diagnosis not  relying on word of mouth or 2 year old information. 

    At this time, ************** has paid $300.00 of the outstanding bill of $825.00.  She has determined that our services are only worth $300.00.  

Fox Creek Heating LLC is NOT a BBB Accredited Business.

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