Reviews

This profile includes reviews for PetIQ, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PetIQ, Inc. has 55 locations, listed below.

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  PetIQ, Inc.

  230 E Riverside Dr Eagle, ID 83616

• 

  PetIQ Wellness Center

  6000 Ogeechee Rd Savannah, GA 31419-9544

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  PetIQ Wellness Center

  580 Auto Center Dr Watsonville, CA 95076-3728

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  PetIQ Wellness Center

  1902 S Bascom Ave Campbell, CA 95008-2306

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  PetIQ

  1481 N Highway 17 Mount Pleasant, SC 29464-3332

Review Details

• Review fromSylan C

  Date: 07/16/2025

  1 star

  Sylan C

  Date: 07/16/2025

  It is my understanding that your company bought *********** in 2018. Since VIP Petcare refused to take care of this matter, it is my hope that this matter will be taken care of correctly. I am not the only member who is due a refund and it is for that reason; this could potentially be a class action if I am not refunded fully. Regardless if this was VIP Petcare, the membership was bought during Pet IQ ownership and therefore it will be your company's name that gets filed as a class action suit and online reviews. I paid for a membership that I could not use, because there was never a Vet available at the clinic due to staffing issues, this a fraud! I hope we can avoid all of this! Thank you Refund: $ $669.12

  PetIQ, Inc.

  Date: 07/17/2025

  Dear ***** *****,

  Thank you for contacting PetIQ.  We sincerely apologize for any concerns caused.The team has reviewed the contract, clarified its terms, and provided a reasonable resolution. If there are any further questions or concerns, we kindly ask that you contact our **************** team at ************** for additional support.

  Kindest Regards,

  *****

  **************** Leadership

• Review fromAllie S

  Date: 09/13/2024

  1 star
  When I saw the vets at petvet they were so kind and professional. I saw them because my animals had a flea infestation and I wanted to start using prescription medication for it. All went well until I wanted to order medication. I used chewy, as I had a great coupon and they work so fast. Chewy cannot get an approval from pet iq. It's been 3 days. I tried to call and was on hold once for 20 minutes and got disconnected. And the second time 35 minutes! I don't believe anyone answers the line. And I think that is why chewy cannot get approval. I'm happy to do whatever is required of me. But now im out 300+ dollars and still have no medication. I just wish they'd answer the phone so I could get answers. I loved this vet in person but the customer service might not be worth it as opposed to an actual vets office that you can speak to. Im so disappointed and don't know what to do from here.

• Review fromTeressa T

  Date: 06/15/2024

  1 star
  Stopped by to see if they could check on a kitten we found, and they said they wouldn't see the kitten and to take it to another vet because it might be sick. Then I asked the vet if the kitten was sick could it pass it on to my child, she and her assistant both said, "no". Which I come to find out was a complete lie. Cats absolutely can pass respiratory infections to humans. Their response was negligent to say the least.

• Review fromKaren B

  Date: 12/31/2023

  1 star

  Karen B

  Date: 12/31/2023

  They don't tell you that you must use their vet. I had a written prescription and responded to an email solicitation. They contact me and tell me I need a prescription which I have. Oh no-- they only accept prescriptions from their vets. Last year I also had a problem where their vet entered an incorrect start date of the heartworm medicines and this resulted in me being short 1 month's dose. I then had to buy several single doses at a much higher cost. They are more interested in getting the most dollars from you not the best care for your dog.

  PetIQ, Inc.

  Date: 01/02/2024

  This is correct - we are unable to approve orders on behalf of different veterinarians. PetIQ and our family of brands (PetVet, VIP Petcare, VetIQ) are not pharmacies. All prescription orders are fulfilled by an outside pharmacy called Vetsource. 

  If your pet has received care at another veterinarian's office, you can still order through Vetsource, but our veterinarians or staff can't authorize a prescription under a veterinarian's name that has not seen your pet, in the best interest of the pet's health and well being. 

  We are certainly sorry for any inconvenience this causes, but a veterinarian will need to examine your pet in order to prescribe medication with their license. 

• Review fromA. A.

  Date: 05/26/2023

  1 star

  A. A.

  Date: 05/26/2023

  I bought a plan my dogs, paying $32 per month each of them. After receiving the first round of shots I went to the clinic in *********, ** only to find out it was closed. I was directed to the clinic in ***********, ** which was 20 miles from my house. Less than 3 months later that clinic also closed. I called their hotline and was directed to a pop up clinic at a ***** and ***'s another 10 miles away. We drove there only to be told that they were affiliated but did not accept the prepaid plans so I had to pay additional out of pocket even though this was supposed to be covered under my plan. Now the only clinic still open is in ********** and that is over an hour from my home. I called to cancel, after leaving multiple voicemails and then waiting on hold for over 40 minutes I was told the only way I can cancel the plan is to pay the balance of the monthly payment through the end of the year. Even though they have no open clinics to provide the service that I am paying for each month they will not cancel the account. DO NOT USE THIS SERVICE. They take no responsibility to provide the service that their contract says they will

  PetIQ, Inc.

  Date: 06/02/2023

  Good morning,

  
  

  These SmartCare Plans were cancelled as requested. The enrollment agreement reads, "If Member cancels for any reason after 4 business days of enrollment including but not limited to, the death or loss of Pet or transfer of ownership, whether before or after Provider has rendered services, Provider shall be entitled to receive, retain or recover from Member all monthly installments that have previously been paid or that become due prior to cancellation, including the installment for the month in which the cancellation occurs, regardless of the cancellation request date. No refunds of already paid monthly installments will be given. In addition, upon cancellation prior to the end of the Plan Period, if the total undiscounted retail value of Plan services provided exceeds the sum of monthly installments collected for that Plan Period, Member shall be obligated to do one of the following:

  
  

  1. a) Immediately pay full retail fees for all services provided (with all discounts reversed as if the Plan had not been in effect for the Plan Period) such fees exceed the total of monthly payments received by provider; or

  
  

  2. b) Continue making the monthly payments as they become due for each remaining month until the first anniversary of the first day of that Plan"

  
  

  The payment requested during the phone call by our customer service team was to pay the difference in retail price of services rendered under the plan ($334.00 each pet) versus the total paid amount ($319.90 each pet), which would have been a payment due of $28.20 ($14.10 per pet). Keeping the plans active for one additional month would have taken care of those amounts, and the pet parents would have been entitled to use more services at zero cost at our Wellness Centers until the plan expired in July. 

  
  

  The plans were cancelled with "write-off, goodwill", albeit incorrectly by one of our brand new team members. This client's request has been taken care of. because these plans are cancelled, these plans are no longer active or able to be used or reinstated. 

  A. A.

  Date: 06/02/2023

  You agreed to cancel the plans AFTER I paid the remaining balance. Where is the "good will" there? You are obviously did not read or understand my complaint. You continued to charge me for a plan I could not use. All of the PetIQ / Pet Vets closed so there was no where I could take my pets other than one clinic that was over an hour away. You sign people up for a service you can not provide and then claim it's OK to charge because of a contract. Your contract doesn't require the service to be offered which is why this is a SCAM. You fail to contact anyone to let them know clinics have closed and when I called the helpline to find the nearest clinic, it directed me to once that DID NOT take the plan I had paid for. I had to pay out of pocket for service that should have been covered under my plan. Even the techs at the clinic told me to call and cancel.