We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Manufacturers

Roma Design Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Manufacturers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First time necklace used, broke immediately.

    Business Response

    Date: 02/11/2025

    Please reach out to our customer service team and they will take care of you right away! Email **************************************************************

    Customer Answer

    Date: 02/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Placed order on 8/10/24 - Order # ****** - Product did not meet my satisfaction - Attempted an online return on 8/29/24 - Return portal not working - ***************** via email on 8/29/24 to advise issue and was told they would work to fix return portal - As of 9/3, return portal not working and I cannot process my return for a refund

    Business Response

    Date: 09/16/2024

    Customer reached out for a return. Once we received the information needed to complete the return (photo of item[s] customer wished to return) we issued a pre-paid return label through ****. This package was marked delivered to our office Saturday - September 14th, 2024 by ****. Because our office hours are Monday-Friday 8am-4pm this package has not yet been processed. Also, our return policy states that returns can take up to 1-2 weeks to be proceed - however our team typically can process packages the same day they were delivered. 

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** contacted them in reference to my order for over a week. My package says it was shipped July 5th but has not moved since according to the tracking information.

    Business Response

    Date: 07/18/2023

    Hello,

    Thank you for reaching out to us! Yes, this package was shipped out through **** on July 6th, we did have to wait for a response from our customer to confirm the shipping address - as you can see in the first reference photo - the customer's address was showing missing information from ***********. The first package showed it arrived at the Eagle, ***** ************ but never left. We reached out to them for our customer to see if someone could find this package. Once we heard back and it was claimed as lost - we shipped a new package out to ************ and his package is now expected to arrive Wednesday the 19th (see photo #3).

     

    Best,

    Roma Design

  • Initial Complaint

    Date:12/17/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising. Bait and switch.Roma text messaging support will not help resolve and will not honor their clear advertisement of free shipping for a $50+ subtotal order. When adding a particular item to the cart, a pop-up window appears in an attempt to upsell you to purchase a second, same item for a discount of $5 for two of that item. Additionally, clearly shown within that pop-up window is the statement of free shipping for a $50+ order.Text support agent will not honor advertised offer. Agent does not take accountability, is argumentative, and displays avoidance, vagueness, deception, lies, repetitiveness, disrespect, condescension. My repeated requests, then demands, for a manager to connect with me have all been belatedly responded to with obvious avoidance, delay, vagueness, and blatantly being blown off.Tap on reviews at romadesignerjewelry.com to see that there are no reviews! No integrity. No credibility.

    Business Response

    Date: 01/18/2023

    Thanks for reaching out! We had been in correspondence with ********************** over our ********* messaging system. This is an auto reply text messaging system that allows customers to speak with AI specialists and then is moved up to our Customer Support Team as necessary. Mr. ********************** was helped by our team an reassured that we could issue him a refund, if our system had incorrectly charged him (as we sometimes have to do with this ************** Purchase Deal" We had been correcting an issue with the advertising stating Free Shipping over $50 when it should have said over $100. We refunded many customer that day that had this issue. ********************** has never placed an order with us, or as we assured him- we would have refunded him. Instead, ********************** harassed our customer service team with profanities and inappropriate comments. Because of this we had told ********************** that we do not appreciate how he has worked with our team and we will not be doing business with him in the future. 

     

    The files attached (2 & 3) are messages from ******** before our customer service had even gotten the chance to speak with him. The first file is his response to our team letting him know we have fixed our mistake to a pop-up offer that is frequently changed and if he had placed an order we would have refunded him right away, just like our other customers. Unfortunately, ******** did message us on a Friday after we all went home and our Office Hours are Monday-Friday 8am-5pm MT so he did have to wait some time to get in contact with us.

     

    --I apologize for a late response. This is not our most checked email. Please if you need to reach us further - ***************************************************************

     

    Vivienne

    Roma Designer Jewelry

Roma Design Jewelry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.