Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with ***** *****, owner of S&S Masonry Division, LLC, to make repairs to the brick facade on my home. On 8/29/24, the job was completed and paid in full. My issue is this: while the ***** was performing repairs on a brick windowsill, he broke the glass on a 2nd-story window. He said nothing to anyone about the damages. Next morning, 8/30/24, my tenant called and told me of the broken window in his room. I took pictures and texted ***** showing him the damages...no response. Then I called him and we discussed the broken window. He said his worker said nothing to him about any damages. I asked ***** how he was going to handle this; he said didn't know any glass companies or how to deal with this. I referred ***** to ********** Glass, as they are a well-know and reputable company here in *****, he said, "ok". He called ********** and someone came out that day to measure for a new window. ********** emailed ***** a Quote on 9/3/24. (Copy attached.)Time went by, I heard nothing so I called ********** to ask about the progress of the new window; they said they had not received payment from *****. So I called *****, he said he never received a quote from **********. I asked him to call them and work it out, he said he would. FYI; ********** will not place an order for a custom-sized window before receiving a deposit or payment in full.There was no action or communication from *****. I called, left voice mails, text messages. No response. I tried emailing him and the emails were returned as undeliverable, until the last one I sent, so I know he did receive at least one notice of payment due. On 10/25/24, I called **********, still no payment or communication from *****, so I paid for the window, $490.00, so they could at least get the window ordered and get it installed before the weather turned cold. December 3, 2024, the window was ************ goal is to hold ***** *****, S&S Masonry Division, LLC, accountable and collect the $490.00.