Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, I placed an order with Container and Packaging for ***** jars. The order took approximately four weeks to arrive. Upon delivery, I discovered the jars were defective the labels were bubbling and lifting, making them unusable for retail. I reported the issue, and the company agreed to send a replacement at no charge. However, it took another 34 weeks for the replacement shipment to arrive. During this time, I was unable to fulfill customer orders, resulting in an estimated $4,000 in lost ********** March 2025, I placed a second order. Prior to doing so, I clearly explained the previous issue to the assigned sales representative and stressed the importance of ensuring label quality. I specifically asked that they run a test to prevent another failed order. The representative assured me that the labels would be properly applied.When I received the second order, the labels were again defective this time crooked and misaligned rendering the jars unusable once again. The sales representative admitted their label applicator malfunctioned. I was reimbursed for this second defective order.The company initially promised to make it right by producing and sending a corrected batch of jars. However, after several weeks of back-and-forth and further delay, when I was finally ready to move forward, the sales representative sent me an invoice for the replacement effectively reversing their prior commitment to provide the corrected order at no cost.Because of this second issue, I lost over a month of critical production time, resulting in an estimated $10,000 in lost revenue. Between the two incidents, this vendor has caused substantial disruption and financial harm to my business. I am filing this complaint with the hope that the ************************ can assist in resolving this matter and help prevent similar harm to other businesses.

  Business Response

  Date: 06/10/2025

  We understand the frustration and are sorry for the customers experience. Having two orders go wrong is unfortunate, and we worked hard to make things right. The first order (SO *******) in 2024 was replaced in full at no cost.  
  Documentation: 
  SO ******* first order placed 
  SO ******* replacement order at no cost to the customer, replacing first order in full 
  
  For the second order in 2025 (SO *******), we offered a clear choice: a corrected replacement (like the first order) or a full refund. The customer chose the refund and was fully reimbursed. This refund was acknowledged by the customer. 
  Documentation: 
  SO ******* second order placed 
  Transaction Receipt full refund for the second order 
  
  Later, the customer requested a third order. They became upset once they learned they would have to pay for this new order. We never said anything that would have led the customer to believe this order would be free, especially since the previous issues had already been resolved in full. We were transparent about the cost from the beginning, and the delay they referenced was related to testing a different jar, and resizing labels, not due to miscommunication or inaction. 
  
  Throughout the process, weve been upfront, responsive, and fair. The customer was given clear options, fully reimbursed, and made whole. At no point were free future items promised.