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Business Profile

Project Management Software

Voomly LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Three charges on the same day - 1/29/24. I have sent them an e-mail request, and was told someone will reply (soon), but no one ever replied.

  • Initial Complaint

    Date:03/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online and purchased their Doodly app, unable to download. They direct you to the ********* store which does not have the product to download and the download app they provide does not download, and it is impossible getting through their customer service.

    Business Response

    Date: 04/02/2024

    We initially received a request for help downloading our app on March 9, 2024, right after ************ purchased. We provided directions and she requested to cancel and receive a refund. The refund was provided as soon as she verified her account, which was 5 days after the initial contact.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a lifetime Doodly package quite some time ago, only to find out I could not use it on my Chromebook, so I wasn't able to use it for several years. It's a lifetime package.I have a desk top. I can't use it on my desktop. I have contacted Doodly/Voomly numerous times since attempting to use it on my desktop and they only give me a massive run around. They do nothing to make it accessible to me. I sent them copies of my purchase agreement, and their responses are all just b.s. I am stuck in poverty and working very hard to escape it. I am an intelligent and well-educated elderly woman. I am making a class for Udemy and I need to be able to use the Doodly/Voomly platform for some of the lessons. I paid for it. I need to be able to use it. I am driving freaking DoorDash and Uber eats which are keeping me below $10/hour, sometimes $3.00/hour. I CAN'T DO THIS! I only need to be able to start posting classes and start getting an income. I can't post classes because they won't make good my lifetime purchase with them.I am so sick of being jerked around by these businesses. All I want from Doodly/Voomly is to be able to freaking log in and use it. They absolutely refuse to help me do that. They just give me one freaking run around after another.

    Business Response

    Date: 10/10/2023

    Hello, 

    I'm truly sorry to hear about the challenges you've faced in trying to use your lifetime Doodly package. Your frustration is completely understandable and I want to assure you that we take your concerns seriously.

    First and foremost, I want to clarify that Doodly/Voomly does work on PC and Mac, but as you mentioned it doesn't work on Chromebook. I understand that you've reached out to our support team multiple times and have not received the assistance you need. However, looking at our end, I can see that our team did provide guidance on upgrading to the Voomly Cloud which will give you the ability to use it on your Chromebook, however, we haven't heard back from you on your support ticket.

    We want to make sure you can utilize the service you've paid for without any hindrances. Due to this, our support team will be reaching out to you shortly via email. 

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