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Business Profile

Iron Works

Old West Iron, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Iron Works.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • JC D

    Date: 09/04/2024

    After ordering the product, paying for shipping, and it showing up unusable, I returned it. Mistakes happen. Ordered again and called with concerns from the last order so I knew they would be avoided this time. The exact same product was sent that I had previously sent back. Returned them again and expressed my concerns with using them as a supplier and wanted confirmation that they could actually deliver the product we discussed. I was assured that the owner would be personally checking my entire order before sending it. It again showed up completely wrong. A year after first ordering I still dont have the product I had believed I would. I am out roughly $50 in shipping fees, let alone other costs for delays and more on the project that I wont be refunded because its part of their policy to not refund shipping on things they sell you from false advertise on their website. They are a bunch of clowns who are less concerned with correcting a problem and more concerned with just making a dollar. They can not give a customer an honest answer when asked if they can correctly make a product, can actually quality assure and check a product, or effectively communicate amongst themselves. I, however, loved the look and finish of the product. But when its not even usable, whats the point of slapping lipstick on a dead pig with foot and mouth disease? Its good for nothing. I cant express how much I was hoping for a wonderful relationship with a company that could provide all the hardware I need for my business, customers, and even my own personal projects and homes. This company, and their business model as a whole, is not it. I trust the ********* team calling me about my computer viruses and asking me to send them Apple gift cards to fix my computer more than I trust this outfit with delivering a product or making things right. If youre a m******** and have a few bucks to ****** with, then Old West Iron is for you.

  • GARY E

    Date: 10/06/2023

    GARY E

    Date: 10/06/2023

    Craftsmanship could not be higher. Priced to meet the quality of their products. Five Star Business.

    Old West Iron, LLC

    Date: 10/06/2023

    Thank you so much for your positive feedback. 

Old West Iron, LLC is NOT a BBB Accredited Business.

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