Complaints

This profile includes complaints for Filer Mutual Telephone Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Filer Mutual Telephone Company

  400 Main St Filer, ID 83328-7702

  
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  Filer Mutual Telephone Company

  PO Box 89 Filer, ID 83328-0089

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Truleap for internet, it's been pretty good service until about 6 months ago, I started having issues getting online, They always had their techs check out everything remotely, said it looks fine, finally ********************* recommended I go with their most expensive package ***** a month and that would fix the issue. They came out and put in new equipment and I showed the young man what my internet was doing with a video I took. He didn't know why it did it. Everything seemed to be much better, until I went to get online one morning and it wouldn't let me connect. I contacted ********************* and let her know it was till having the same problem, though not as much. She responded saying that in the company's and my best interests of customer service they were dropping me and cutting off my service as of July 31, 2023. I got her email July 25th. I did respond, saying that it was better to have some service than no service, and I could not believe they were just going to dump me as a customer. She said herself, the technicians, and upper management decided it was best for them to drop me. The kicker is, my Mom owns this house, I live in an apartment above the garage. I have my own Truleap service and my mom has her own truleap service. My mom has NOT had any of the problems I have. Her dish is placed different than mine, other than that, She pays for the cheap service, $49.95 a month. I'm paying $***** now a month. I do not understand why I am dumped for service and my mom still gets hers. I am deaf and unable to use a phone. I can use text and email. I would of figured Truleap would want to find the issue and fix it. We are paying the Geek Squad to come out to try to fix it, only They're coming out August 3rd. I'm being cut off July 31st. That's 6 days to try to find another service. Please help, I don't want to have no service. I've been their customer for over 2 years now. Thank you.

  Business Response

  Date: 07/31/2023

  Please see the attached file for TruLeap Technologies' response to the associated complaint. We acknowledge the complaint filed with the Better Business Bureau, and we appreciate the opportunity to address your concerns and provide a resolution. On behalf of TruLeap Technologies, please accept our sincere apologies for any inconvenience and frustration you have experienced during this process.

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 09/11/2023

  To whom it may concern, I had originally filed a complaint in July #********, based on emails from *****************, I was not to be charged for the month of August to give me time to find a new internet provider as TruLeap dropped me as a customer. I had paid out of my pocket to the Geek Squad $100.98 for them to check my personal computer for why it was not always going online. We were told the placement of the dish was why it didn't always connect. I got a bill through postal mail from TruLeap dated 8/28/2023 for $147.96 for the month of August after closing my original complaint with the BBB. And I got a bill through email dated September 9/01/2023 for $28.48, both came some time after their technician came unannounced to collect their equipment. I was told in 2 separate emails by ********* that I would not be charged by Truleap. Please let me know what to do, I was told repeated I would not be charged for August and now have 2 bills from Truleap. I do not know how to send you, the BBB, the emails. Thank you for your time. *******************************
  

  
  

  Void the 2 bills from TruLeap.
  

  
  

   

  Business Response

  Date: 10/03/2023

  ******** was provided credit for August. There was an outstanding balance from previous service. To set the matter to rest, we credited the previous balance as well. ******** seemed satisfied with that outcome.