We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repair

Expert Auto Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2014 ram to them to get fixed spent money on stuff that wasnt really necessary on the motor and get too the Owner is busy all time and will give me a return call and he never does not only that they they did all this work to my motor and its still running the same way it was when I took it to them not a very trustworthy repair shop I have paid 3,3500

    Business Response

    Date: 01/24/2023

    This customer brought this truck in due to a misfire and ticking noise. We quoted out doing a new cam and lifters due to the fact that one cylinder had low compression and also verified that the spark plugs were good and the coil pack was also good. At this time we let the customer know that this would include basically rebuilding the top end of the motor however the bottom end(the engine block) would still have 175k miles on it.  They approved the job and we took it apart and found that 2 lifters had failed and did damage to the cam like we suspected.  did the job and put it back together and truck ran good but would pop an check engine light.  they came back with a check engine light. The code was for 2 out of the 4 cylinder deactivation solenoids..which were not touched or included in the job.  they opted to not have us do those.  We basically took care of the shot gun wound that this truck came in with however things were still needed to be done to fix it completely.  they took it upon themselves to also work on this truck on there own multiple times to try to fix it themselves and also took it to other mechanics.  

    Customer Answer

    Date: 01/26/2023

     
    Complaint: 18486398
    But they also have a mess with bare wires everywhere and I didnt have a bare wire issue before I took it to them so they are very shady and I wont ever take another car to them for as long as Im alive and Ill be going on ****** and yelp yo put up a review 

Expert Auto Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.