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Business Profile

Car Dealers

Steve's Hometown Chevrolet Buick GMC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Steve's Hometown Chevrolet Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Steve's Hometown Chevrolet Buick GMC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a low mileage used pickup on Saturday, 09/14/24, from this dealership. The salesman understood we were coming from over 4 hours away. Once we arrived, I did a visual inspection and test drove the vehicle with no blaring concerns, so purchased it. The salesman told us while waiting that the dealership is good to their customers and cares about their reputation, which gave us peace of mind in buying a used vehicle. While driving the 4 plus hours home that evening, the check engine light started coming on intermittently. After diagnosing the issues, I contacted our salesman via phone on Friday, 09/20/24. He said he would see what they could do. Since then, *** tried calling back a few times for an update, left a voicemail, and sent a text with no response or update from anyone. Now were stuck with thousands in repairs all occurring literally after driving it off the lot. These issues were stored codes, so they werent new issues and should have been repaired prior to the sale (or at least disclosed to us). We are attaching an image of the scanner showing the codes, primarily the active codes and a stored code for the low line pressure. I am asking the dealer to help cover the cost of parts at minimum, given the circumstances. Since we live so far away, it is not an option to bring the vehicle to them for repair, but were happy to discuss options if they will communicate with us, which they have ignored us since our initial call.

      Business Response

      Date: 11/04/2024

      See attached

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found a truck online and purchased on Jan. from Hometown ***** in ********* **. I live in **. so I made decision based on pictures and information sent to me from salesman ****** S******* Originally I was told I could put a deposit on truck fly to ***** pay balance and drive it home. They changed up on that and insisted I pay vehicle in full sight unseen or they wouldnt hold it for me. I really needed the truck and ****** assured me it was a low mileage trade in with only ******* mi., it was in their service department having the brakes done and when that was complete it would be ready to go. So I paid for the truck did some figuring and decided it made more sense for me to have the truck shipped rather than fly and drive. I made the arrangements and had truck picked up and brought to me. Upon arriving engine was knocking, not in condition I was expecting, I was advised by a local shop not to drive it or I would end up having to replace entire motor. I didnt have the $$ to have the shop repair it. I knew at very least it had to be torn down new lifters installed, camshaft, gaskets Only feasible option was tear it down myself. As Im figuring what needs to be done ****** is calling & texting demanding I sign these papers they sent.. The papers were stating that I received a as-is buyers guide, that I had not, that Hometown Chevrolet owed me nothing as of my signing.. Basically signing all my rights away. I discussed the problems with the truck with ****** he said he would talk to sales manager and get back to me, when he did he offered to give me $600 dollars back. $100 from him personally and $500 from Hometown. I didnt feel it was nearly enough considering the cost just to be able to drive the low mileage ready to go truck I purchased. Finally I decided to just accept it consider it a learning experience and move forward. I signed the papers adding terms we agreed upon. Now they are refusing to refund or send my title!! Worst experience ever!

      Business Response

      Date: 08/28/2023

      Our General Manager is working directly with e customer to resolve the issue. 

      Customer Answer

      Date: 08/31/2023

      Still waiting for refund. I was told I would receive a call from the person in charge of signing checks on the 28th.  

      Business Response

      Date: 09/06/2023

      Customer agreed we would send him a Hold Harmless agreement after Labor Day and that once that was signed and returned and he **** update his complaint to say we were taking care of him.  Once done money would be done as a refund on the credit card he paid with.  The person who mages agreements at our company just gave the agreement to our accounting **** late yesterday and will go out as certified mail today. 

      Customer Answer

      Date: 09/22/2023

      I thought this was resolved. I signed and returned paperwork general manager **** and I agreed upon as soon as I received last week. Still waiting on refund I was promised. Should have hit my account by now somebody dropped the ball. Was going to call until I saw this email I needed to address closing the case. This should save me the step of calling dont have ***** direct # anyway. After filling initial claim with BBB I had response that I couldnt get for months within hours.  Thank you!


      Customer Answer

      Date: 09/22/2023

      I thought this was resolved. I signed and returned paperwork general manager **** and I agreed upon as soon as I received last week. Still waiting on refund I was promised. Should have hit my account by now somebody dropped the ball. Was going to call until I saw this email I needed to address closing the case. This should save me the step of calling dont have ***** direct # anyway. After filling initial claim with BBB I had response that I couldnt get for months within hours.  Thank you!


      Customer Answer

      Date: 09/22/2023

      I thought this was resolved. I signed and returned paperwork general manager **** and I agreed upon as soon as I received last week. Still waiting on refund I was promised. Should have hit my account by now somebody dropped the ball. Was going to call until I saw this email I needed to address closing the case. This should save me the step of calling dont have ***** direct # anyway. After filling initial claim with BBB I had response that I couldnt get for months within hours.  Thank you!


      Business Response

      Date: 10/31/2023

      To Whom it May ****************************** did refund the customer and addressed his concerns to his satisfaction. He was satisfied with our General Managers response. We appreciate his business and hope in the future he will still recommend Hometown Chevroelt Buick GMC.

    Steve's Hometown Chevrolet Buick GMC is NOT a BBB Accredited Business.

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