Complaints

This profile includes complaints for Blue Wrench's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Wrench

  500 E 43rd St Garden City, ID 83714-4811

• 

  Blue Wrench

  PO Box 4764 Boise, ID 83711-4764

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O3/21/23 took my **** jeep wrangler in to be checked out just bought it off of market place took a few days then I decided to stop bye since I had not heard from ***** they had it on the lift ***** says oh good I'll show you everything that needs to be done I said ok get it done $4,290.42 later I get it home and drive it to eagle it's hot and check gages light on he took it back another $363.52 later get it home check engine light on could not start it so l let one of his boys come get it then he tells me it needs a new battery this and that and more $$$$300 something I ask him to drop it off at my house no thank you no more$$$$ I'm very upset disappointed all that now So now my jeep needs a lot of work done and I take it to meineke they told me my frame is rusted and needs a lot of work done over filled oil they sent me a diagnostic on the jeep I have it oh I'm so upset with blue Wrench I wrote them a bad review Get a call from the owner his name is **** he says he wants to make it right so he wants me to take my jeep to the meridian shop I tell him it can not be driven and ask him to pay for the guys at meineke to do what needs to be done he says he's not paying another shop so here I am needing justice I have all the paperwork from Blue Wrench

  Business Response

  Date: 09/01/2023

  Dear Better Business Bureau,
  
  We appreciate the opportunity to respond to the statement from ******************************  In late March, Ms.******** brought ** a **** Jeep Wrangler that was in rough shape and needed numerous repairs.  We replaced, among other things,the brakes, suspension, steering gear, and oil pressure switch.  Ms. ******** was advised, prior to us working on the car, that the vehicle had leaks emanating from the rear main seal, oil pan and pinion seal.  Ms. ******** declined the work to remedy the leaks.
  
  Fast forward several weeks, Ms. ******** calls ** to complain about the leaks which she had earlier declined to fix.  Given that the customer had spent a considerable amount with us, we made the decision to complete the work at a heavily discounted rate.  Ms. ******** paid $363 for repairs that we would normally charge $915 for.  Ms. ******** picks up the vehicle and calls us several weeks later stating that the vehicle is stalling at lights.  This was an entirely new concern and unrelated to anything that we had fixed prior. Amid the threat of a poor review, we decided to do the work for free to have the customer leave our business satisfied (a $1350 repair).
  
  Ms. ******** proceeds to write us a 1-star ****** review and levies obscene accusations against our Store Manager ***********  I personally call ****** to hear her perspective and offer to have the vehicle inspected by our other location if she wants a second opinion.  She agrees and says she will call me once she is ready to have us pick-up the vehicle.  The phone call never comes
  
  I guess its true that no good deed goes unpunished.  Unfortunately, its a ****** we have learned at the expense of a 1-star review and a complaint to the BBB.  We have informed Ms. ******** that her business is no longer welcome at any of our locations.  With a 30-year track record of serving the community and a 4.8 average ****** rating, its clear that we provide honest high-quality work.
  
  Regards,
  
  Paul 

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20411938
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************