We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Camp

Grapevine 7 Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camp.

Complaints

This profile includes complaints for Grapevine 7 Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Grapevine 7 Inc has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Grapevine 7 Inc

      10555 Horseshoe Bend Rd Garden City, ID 83714

    • Grapevine 7 Inc

      615 Smeed Prkwy Caldwell, ID 83605

    • Grapevine 7 Inc

      1205 N Country Club Dr Deer Park, WA 99006

    • Grapevine 7 Inc

      200 Scott St Mccall, ID 83638-5619

    • Grapevine 7 Inc

      2295 American Legion Blvd Mountain Home, ID 83647

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reservation was made with Hi Valley RV park in January 2023. Full months payment was made at the time of reservation of $525.00. My husband needed ************** surgery in April of 2023. ( he was electrocuted and was having foot problems). I called Hi Vally Park the beginning of April 2023 to notify them of this emergency, possible amputation and requested to cancel my reservation for June 10th 2023. I was told that my reservation would be canceled, but there would be a cancellation fee of 20% of my first months payment of $525.00. Upon questioning this, I asked if there was anyway for them to refund the entire amount, being as we had an emergency that couldnt be prevented, and, since Id contacted them so soon after the emergency, I was told absolutely not. I then questioned, if I contacted them the day of arrival would my cancellation fee be the same, I was told absolutely not, that in fact had I waited until the arrival date, my entire deposit would have been kept and nothing would be refundable. I have nothing in writing from Hi Valley RV park to warrant such a charge. Hi Valley RV park has indeed already booked the ** site I that I reserved, according to them the day after the day in which I cancelled, due to an emergency medical situation, , but still refused to issue a total refund which was made on my Discover card. I contacted Discover, they referred me back to Hi Vally ** park to try work out a refund, based on the circumstances, which i did, but was denied 20% of my $525.OO first months rental. Id certainly appreciate any help and communication that the BBB has with Hi Valley RV Park. All Im seeking is the 20& that Hi Valley RV Park kept due to an unforeseen emergency. Thank you, and your assistance is appreciated.

      Business Response

      Date: 07/17/2023

      I had a nice phone call with *******************************, I apologized and gave her a full refund. I also gave her a free weekend on us. customer was happy. 

    Grapevine 7 Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.