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Business Profile

Cooking Utensils

Cookbook People

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Utensils.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a customized breadbox from Cookbook Peoples website. Upon receiving the breadbox I found it had some manufacturing/quality issues that were not as advertised. I reached out to the company numerous times in numerous emails to various company email addresses about this problem to try to have it resolved. There appears to be no phone number to call to try to speak to someone directly. I also left a review on their website detailing my poor experience with the order hoping that *** notify the company to reach out. Unfortunately, I think the company is just choosing to ignore me rather than trying to provide some customer service.

    Business Response

    Date: 09/20/2023

    I read our customers review and understand they have been trying to reach us. We have checked spam folders etc but have not *** able to find any email communication from them. This is unfortunate as we would have been happy to address their issue and send a replacement if necessary. They described their complaint clearly in their review, however, and based on this information along with the fact they have been trying to reach out for some weeks, I have agreed that a full refund is fair. This refund has now been issued via Stripe. 

    Customer Answer

    Date: 09/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Cookbook People is NOT a BBB Accredited Business.

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