Complaints

This profile includes complaints for Certified Fencing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Certified Fencing LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Certified Fencing LLC

  9601 W State St Ste 112 Garden City, ID 83714-4010

• 

  Certified Fencing LLC

  PO Box 316 Eagle, ID 83616

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  approved a job that would take 3 days for a new gate. Advised of my dog issues. That job turned into 5 weeks.. with one excuse after another. Mind you this is after they took down the gate and left my dogs open to free reign. Charged me for parts I did not ask for. installed what I did not ask for. and never offered a discount, only to charge me more and threaten a lien.

  Business Response

  Date: 10/04/2024

  We were originally scheduled to start your project on 8/12. We had to push your project out a day due to the lead ******* assigned to your job being out due to wife being in the hospital due to a serious health issue. 
  
  
  We completed your installation in three days to ASTM standards on 8/15. You called on 8/15 to let us know you were not happy with the gaps between the post and gates (which again, were to standard). Our supervisor went out and met with you 8/16 to come up with a solution to address your concerns and did communicate that we would not be back out to add the custom solution (which was done free of charge) until later in the month. We returned on 8/26 and completed the custom solution. Upon completion, you and your husband both said you were satisfied with the work. This was a total timeline of less than 2 weeks, not 5. However, it is important to note that the project that was included in the contract was completed in 3 days and the additional work that was done for free is what was completed on the 26th.

  Your invoice was originally sent to you on 8/27. We called to follow up on your open balance on multiple occasions. On 9/24, after several attempts to collect on the completed project, a late fee was applied. On 9/27, you were advised that if your balance were to remain unpaid, that it would be sent to our collections team who would file a lien as a means to collect.

  In an effort to resolve this issue, we are willing to waive the late fee if payment for the remaining contract amount($346.53) is paid within 48 hours.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22349452
  
  I am rejecting this response because:  They are stating the full truth, about what I was promised and when and how things were completed.  they did not start a day late, they started a week late, only to be delayed again to another family emergency. I showed him what was needed fixed. They did give us a fix for a part of the job, but did not fix the other parts of the job I requested.  My phone calls to have the job fixed when unanswered. I did not recieve my first invoice until Sept 12th.  I have attached proof.  I have again, asked, that they come fix the gate. as we can not lock it. It was installed wrong. They drilled 3 unneccesary holes in new concrete that I now have to fill. I will be happy to pay the rest minus the late fee as I should not have been charged one.  As soon as they repair the damage they did and fix the gate so it can lock.   
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/10/2024

  Ms **** continues to make false claims in regards to timeline and the quality of the work that was performed.
  
  On 7/24/2024, we sent her an email informing her that her project was scheduled for 8/12/2024. (screenshot attached)
  
  On 8/7/24, we submitted a digline ticket for her property. Shortly after she was notified of the submission via email, she called us to complain about the fact that we would be filing a digline ticket and said she did not want anyone marking for utilities. We informed her that it was the law and a safety issue and we had to have the utilities marked in order to perform the work safely.
  
  We also received a call from the digline marking representative when they were on site who informed us there were gas lines under the concrete where Ms. **** wanted drop rods but that she would not allow him to mark the concrete.
  
  Due to the fact that we were not able to have the gas lines marked, we had to adjust Ms. ****** install to remove drop rods (required drilling into the concrete, but again it was a safety issue to do so due to Ms. ****** refusal to allow the *** representative to mark for said gas lines) and instead installed a more expensive latch, which we did at no additional cost to Ms. *************** 8/12/2024, we called her to let her know that her project would be delayed by one day.
  
  On 8/13/2024, our crew arrived at Ms. ****** house at 9:24am (screenshot from our GPS tracking software included.) They set posts and took measurements for the fabrication of her gate. They fabricated the gate at our shop and returned to her house on 8/15 at 11:31am to hang the gate. (second screenshot of GPS included)
  
  As previously stated, Ms. **** called us on 8/15 to complain of the gaps that were in between the post/gates. Again, these gaps were to **** standards but we sent a supervisor out to meet with her the next day(photo of the finished product is attached). Our supervisor and Ms. **** came to an agreement as to the solution for her concern. Again, this was above and beyond what was included in the contract price but was done free of charge. Additionally, our supervisor had informed her that it would be a while before we were able to come back out to install the solution and would reach out when we had a crew available.
  
  Ms **** called us on several occasions over the next week demanding to know when we were coming out. She was informed that we were short handed due to a crew member having a family emergency and that we did not have anyone to send out at that time but that when we did, we would reach out.
  
  On 8/26, at 2:09pm(screenshot attached), our crew arrived at Ms. ****** house to perform the work previously agreed upon between her and our supervisor. Ms. ****** husband was onsite and approved the work upon completion.
  
  In regards to her claim of the holes in the concrete. Our crew originally installed the drop rods and drilled holes based on the agreement that the supervisor and Ms. **** had discussed onsite. Her husband requested that our crew move the drop rods over to different positioning and drill additional holes. He was advised that this would create additional holes and he said that was okay, and that he would be able to close them with silicone and there was no issue with the additional holes.
  
  Our CRM system shows her project invoice was sent to her on 8/27/24 with a status of delivered. (Screen shot from CRM and Clicksend server attached)
  
  Ms **** claims she called us several times to complain about the latch not working, etc, however our phone system only shows outgoing calls to her phone number after 8/26/24. We called her multiple times(9/12, 9/18, 9/27) to remind her of her outstanding bill, along with multiple emails. At no point on any of those phone calls did Ms. **** mention any issues with the gate.
  
  Screenshots of the outgoing calls for 9/18 & 9/27 are included as those did not go through our normal phone system. From time to time, outgoing calls go through other avenues, all incoming calls to our business number go through our phone system.
  
  Ms **** is obviously making false claims at this point as a way of delaying payment and strong arm us into a discount, to the point of posting defamatory reviews to our ****** listing and wasting our time with these bogus complaints to the BBB. 
  
  We will not be sending anyone from our company out to Ms ****** property again, as she has shown herself to be an individual who has a complicated relationship with the truth and we will not risk our employees safety nor spend more money to investigate Ms. ****** unsubstantiated claims of inadequate workmanship. I would not put it past Ms. **** at this point to purposefully damage the work performed in order to bolster her claims.
  
  Ms **** has two options at this point, she can pay the outstanding amount due by 10/15 or we will be sending this over to our legal team for lien filing, at that time she will also be incurring the legal fees associated with the lien filing.

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22349452
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****