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Business Profile

Fire and Water Damage Restoration

CTR - Cleanup and Total Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for CTR - Cleanup and Total Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

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CTR - Cleanup and Total Restoration has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased home that they were the builders in May 2023, home has a one year builders warranty and some of the siding in the front of the house has buckled in two places. Contacted ***** the ****** on the project via text on October 18th 2023, again on October 24th 2023 and had no response. I contacted the real estate agent I bought the house thru and he has sent several messages via text and has had no response. Would like for them to come out and fix this problem.

      Business Response

      Date: 01/31/2024

      Thank you for bringing the issue regarding the siding on your recently purchased home to our attention. We appreciate your diligence in reaching out, and we apologize for any inconvenience this may have caused.

      It's important to note that our workmanship warranty is non-transferrable upon the sale of the home. The warranty was signed off by the original owner who directly engaged with our team during the construction process.

      Should you have any further questions or require additional clarification, please feel free to contact us directly. We appreciate your understanding and look forward to assisting you to the best of our ability within the confines of our policy.

      Best regards,

    CTR - Cleanup and Total Restoration is NOT a BBB Accredited Business.

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