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Business Profile

Games

The Uzzle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Uzzle was doing false advertisement. I tried to get their 3 games for a dollar bundle 10 times. I waited in line got to checkout and then it said that it wont deliver to my address and will remove the item from my cart. So I tried again, same thing, and you can still add the item to your cart. Then I try to get back in the website and it tells me I tried too many times. This is false advertisement if your going to offer a deal honor it, because if I try to buy it a the full price it will ship to my address. Mighty funny.

    Business Response

    Date: 11/30/2024

    Hi Raevene,

    Thank you for your understanding. We had over ****** customers trying to check out at once, but only 50 items available, and they sold out in less than 30 seconds. We apologize for the inconvenience this caused.
    To make it up to you, well be sending you a free Uzzle game, which should arrive in the next few days. We hope this helps and appreciate your patience.


    If you have any questions or need assistance, please dont hesitate to reach out!

    Customer Answer

    Date: 11/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They sent me an email about sending a free Uzzle and I sent my shipping address. Thank you very much!

    Sincerely,

    Raevene *******

  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Uzzle game in October and paid for it. They allegedly sent it but they actually did not. When I complained they refunded me and said to keep the game when it arrived, which it never did. After a number of heated exchanges they allegedly sent me another game, which I never got. I then ordered 2 games through ****** for $65. Meanwhile Uzzle said they sent me a game and charged me $90 on 11/10 which I DID NOT AUTHORIZE. I am seeking a full refund of that $90 and for the company to be sanctioned for false charges .

    Business Response

    Date: 11/10/2024

    Hi BBB,


    Thank you for reaching out to us regarding this issue. Heres what happened:


    The customer originally ordered 1 ********************** game for $41.34 USD, not for the $90 USD as mentioned. Please see the attached copy of the invoice from ****** for confirmation.
    We have been in consistent communication with the customer and issued a refund for the order on October 29th. Additionally, we sent a replacement game to her for the inconvenience caused.


    Weve attached all the relevant proof of the refund for your reference.


    If you need any further information, please dont hesitate to let us know.

    Customer Answer

    Date: 11/10/2024

     
    Complaint: 22537069

    I am rejecting this response because:
    I originally bought the game, never received it, got a refund, and allegedly had a replacement sent, which was never received. I then ordered 2 games from **** for $65, which have been shipped. Then I received another tracking number for games I DID NOT order to the tune of $90. I have included screenshots of the tracking number clearly showing the over-$90 charge. This company has been consistently deceptive, full of excuses, and now hit me with a fraudulent charge. I want the $90 refunded.
    Sincerely,

    ***** ********

    Business Response

    Date: 11/14/2024

    It seems there was another order that placed by the customer but this order has been marked as delivered by USPS: ***************************************************************************

    To resolve the issue, we will issue a refund to this order even the package was marked as delivered to the shipping address provided on this order.

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the uzzle game on 11/29/2023 for $35.10. On 11/30 I received a shipping confirmation. Since then no shipping details just that the label was created. I contacted the company to find out what the expected delivery date was and their response at first was the problem was with ***** Said **** hasnt updated tracking info. Then a few days later said item will ship 12/1 or 12/2 at the latest. It didnt ship. I emailed on 12/3, 12/4, 12/5 and 12/6 asking for them to cancel my order since it wont arrive in time. They no longer respond. When I placed the order I was receiving multiple emails a day from them and now nothing. I feel like the company is a scam. They take your money, create a shipping label but you never get the item.

    Customer Answer

    Date: 01/10/2024

    After you sent them a message, my item miraculously shipped out even though I asked them to cancel. I was able to return the item but it took weeks for them to refund me my money. Thank you. 

    Business Response

    Date: 01/10/2024

    Hi BBB,

    Thank you for reaching us. Here's what happened, there was a delay with the refund since the customer didn't mentioned to us that she refuse the package and we haven't received the return package it. We already refunded the customer and she was notified about the refund. 

    Customer Answer

    Date: 01/11/2024

    That isnt what happened. I asked them numerous times for a return label. Then sent them a picture of the box unopened in shipping box and told them I wanted to return. They advised me to decline the package and bring it to the post office. For 12 days after receiving the package they finally responded to decline the package. The item sat in shipped with a label from November 30 until after I filed a complaint. Then they decided to ship it even though I tried to cancel since it wouldnt arrive by 12/08. The package was shipped back 12/23. They received it but wouldnt refund me until I contacted them numerous times in January. 

The Uzzle is NOT a BBB Accredited Business.

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