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Business Profile

Hot Tub Service and Repair

Spa Maintenance Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Service and Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called empire spas to get a diagnosis on a hot tub that was included in the sale of my house. He came out that day, gave me a diagnosis and quoted me for repair. This was ****** on October 15th, 2022. The following day I decided what services I wanted him to fix and the total came to ******. He asked for payment so he could get the parts ordered. We scheduled our first appt for repair on 10/25/22. He never showed so I text him. He said oh Im so sorry the parts didnt show up so we then scheduled for 10/27/22. After he didnt show up that day and didnt return my texts I called from a different number. He seemed surprised to hear from me. I said I feel like Im getting scammed. He said oh no we are just backed up. He has continued to schedule and not show up. I have asked for refunds multiple times. I have contacted my bank and filed a claim. I would like his business to be shut down so he cant do this to anyone else. Very creepy to meet your scammer at your own house.

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Abt. August 1 2022 we contacted Calspas of ***** for a repair of our Hot tub. He gave us 2 names to call. (Dr. *** and *******) I immediately received a call from ******* of *******. He said he could fix us right up. We worked out a time and date . On August 09 a young man arrived. Said it would cost $1500.00 to diagnose and repair the Hot tub and for $2700.00 he could replace our hot tub with a new Thermaspa. Minus $500 for trade in and $500.00 for cash. We wrote out a check for $1000.00 and he said in 2 weeks our Hot tub would arrive and when it did, he would come install it. He left with the check made out to Empire Spas and didn't give us a receipt, or contract. After 2 weeks we called ******* because we believed he was ordering the spa. He said he would touch bases with *****. After 3 weeks and lots of miscommunication. ie. (******* said) *** is in *******,...then, (***** said) its in *****. We tried to work out going to see it, but ***** wasn't available to. We then asked for a refund. A week ago when I texted *****, he said he put the check in the mail. Now, it's Been 8 days and no check.We don't know if these two are in the fraud business together. I do know ******* has at least text us. Stated to us, he's lost everything over ***** doing the same to others.We are in our 70's on Social Security and raising 3 GREAT grandchildren. Can you help us?We can get a copy of the check from the bank USAA ck no ****, note: down payment if you need the proof. I am sending some of the latest text from *******.

    Customer Answer

    Date: 10/26/2022

    I gave a check for $1000.00 down pay.*** wrote out to Empire Spas.

    Requested refund in full. Over 3 weeks ago *********** with ******* said he mailed it. 

    Customer Answer

    Date: 11/01/2022

    He never gave us a contract or purchase order.  He only showed us the Spas available for us to purchase on the phone.  I sent you a copy of the check made out to "Empire Spas" and in notes at the bottom says down payment for spa.

    He took the check and left.

    I have called him several times requesting our refund of the $1000.00 and he says he mailed it.  We have not received the check.

Spa Maintenance Solutions LLC is NOT a BBB Accredited Business.

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