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Business Profile

Plumber

Perfect Plumbing Heating Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On about 05/06/2024, (date on invoice), an, HVAC Project Manager, visited my home, while a technician inspected my current system.When my credit would not allow me to replace the existing system, after a faulty furnace was found,he said, I would need a co-signer. My daughter, *********************** agreed and provided the necessary personal information, name, address, social security number, income, etc..She received the first billing document from, Synchrony on 06/18/2024. On this document she is listed as, THE PRIMARY ACCOUNT HOLDER. This is NOT WHAT WE AGREED TO!ALSO Part of the purchase of the new Daiken HVAC System, included a ,Disinfectant Duct Cleaning, which was done on 06/12/2024.Immediately following the cleaning procedure my, well functioning ** Dryer stopped working.On 06/14/2024 I purchased a NEW ** DRYER (THAT I DID NOT NEED) from *********************. The cost for, delivery, installation and removal of old unit was $1077.48.The dryer was delivered and installed today, 06/19/2024. I tried to dry a load of wash cloths, and THE EXACT SAME ISSUE, OCCURRED. The dryer turned on, allowed me to set, the heat a time and when I pushed start it appeared to run. After ************************************************************************** the dryer and pushed start.I notified PERFECT PLUMBING of both of the above concerns.????

    Business Response

    Date: 06/20/2024

    *******, 

    We are truly sorry to hear about your experience with us and apologize for any inconvenience this has caused. We strive to provide excellent service, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we are taking your comments seriously to improve our services. We have an HVAC technician coming to your location this morning to assess any issues with your unit and ducts. Our HVAC director **** will be calling for a follow up to see how we can better assist. Again, we appreciate your feedback and hope to have the opportunity to regain your trust. 

    Thanks,

    The Perfect/Magic Team 

    ************

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They offered me a maintenance plan for HVAC and plumbing to help keep maintenance on my equipment and they would cut me a break on the price of the 2lbs of Freon they added to my system it is now two years later and they have not been out to hold up there end of the bargain I called asking them to refund my money I was not happy with there service they will only refund one year so they are charging me $468 for 2lbs of Freon and one filter

    Business Response

    Date: 05/23/2023

    ******, 

    Thank you for your feedback and I want to again apologize for your experience. I believe we have this settled after our conversation yesterday, if that is not the case I would love to talk again. You let me know that you received the first check of $468 and we are sending an additional $350 check to you as well, please reach out if there is anything further needed!

    Customer Answer

    Date: 05/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Perfect Plumbing Heating Air is BBB Accredited.

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